Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot Send Email

  • 8 replies
  • 0 have this problem
  • 1 view
  • Last reply by david

more options

Hello, Thank you for helping me with my email problem today. The issue that I am having is that whenever I try to send email from 2 - of my 3 - email addresses I get the following error messages-

Message from electric@triad.rr.com email.

""electric@triad.rr.com sender rejected. The email address you are sending as must match the email address you used to auth.. Please check your SMTP settings. AUP#Out-1500. Please verify that your email address is correct in your accound settings and try again.""

message from aristot@triad.rr.com email.

""aristot@triad.rr.com sender rejected. The email address you are sending as must match the email address you used to auth.. Please check your SMTP settings. AUP#Out-1500. Please verify that your email address is correct in your accound settings and try again.""

I did read and try the various suggestions that this forum made to someonme in reference to a similar problem. The emails did appear to match in settings for SMTP and I think I temporarily turned off my virus protection software. However none of these actions have solved my problem.

If someone would please make some more recommendations I would greatly appreciate it.

Thank you,

Hello, Thank you for helping me with my email problem today. The issue that I am having is that whenever I try to send email from 2 - of my 3 - email addresses I get the following error messages- Message from electric@triad.rr.com email. ""electric@triad.rr.com sender rejected. The email address you are sending as must match the email address you used to auth.. Please check your SMTP settings. AUP#Out-1500. Please verify that your email address is correct in your accound settings and try again."" message from aristot@triad.rr.com email. ""aristot@triad.rr.com sender rejected. The email address you are sending as must match the email address you used to auth.. Please check your SMTP settings. AUP#Out-1500. Please verify that your email address is correct in your accound settings and try again."" I did read and try the various suggestions that this forum made to someonme in reference to a similar problem. The emails did appear to match in settings for SMTP and I think I temporarily turned off my virus protection software. However none of these actions have solved my problem. If someone would please make some more recommendations I would greatly appreciate it. Thank you,

All Replies (8)

more options

I noticed that in the

SMTP Server window, down at the bottom there is the label "user name". This box has my email address in it but very faintly. And it will not let me edit the email address in this box.

Helpful?

more options

Actually I solved the problem with one of the email addresses by changing authentication method from no authentication to password.

Helpful?

more options

All of your road runner/twc/Spectum account must have a password.

You also have to have a corresponding outgoing server (SMTP) entry for each account in account settings using the correct email address and password. The matching SMTP entry must also be set in the identity panel of account settings (The one above server settings)

Spectrum used to allow one SMTP to send for multiple email address, they no long do, now you have to use a matching one for the email address. So that will be your problem most likely.

Helpful?

more options

Thank you Matt for the helpful information.

I believe that I have everything correct. Please see the 4 - attached photos?

Best regards,

Helpful?

more options

However the problem is still occurring on one of the 2 - emails.

Thank you,

Helpful?

more options

I have difficulty reading sideways screenshots. When you click to account settings, and then scroll down left side to 'outgoing servers (SMTP) and click, is there a separate SMTP setup for each account? I couldn't tell from the screenshots.

Helpful?

more options

Hello David,

Thank you for the help. My apologies for the rotated photo.

Attached is a photo of the window that you were asking about. I do have a separate SMTP setup for each account. The one that I am having issues with is the default account. Thanks again and I will start sending screen shots instead of photos.

Best regards,

Helpful?

more options

First, there is a little freeware program called snapshot at

  https://bluefive.pairsite.com/free_computer_software.htm  It has the ability to select a specific area of the screen to capture. 

Then, please send screenshot of the full SMTP settings for the account and also a screenshot of the account pane (the one that shows link to SMTP server. Those two should prove helpful.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.