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My login fails. I get this message: Login to server imap.mail.att.net with username ronpike@sbcglobal.net failed.

  • 3 replies
  • 1 has this problem
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  • Last reply by sfhowes
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ronpike
ronpike

Any suggestions would be appreciated.

Any suggestions would be appreciated.

All Replies (3)

sfhowes
sfhowes
  • Top 25 Contributor

Are you using a secure mail key in TB in place of the account password?

https://www.att.com/support/article/dsl-high-speed/KM1010523/

ronpike
ronpike Question owner

I always use a password, which gets entered automatically when I log in. I should point out that this failed login problem is intermittent and ongoing. Sometimes I can login, other times I have to wait several hours. But when the Thunderbird login fails, I can use Mail, and that app works fine.

sfhowes
sfhowes
  • Top 25 Contributor

The point is, AT&T requires secure mail keys for desktop mail apps. The regular account password might work for webmail or phone mail apps, but not apps like TB (the Windows or OS X Mail clients are similar to mobile mail apps).

Remove the account's entries from Settings, Saved Passwords, restart TB, enter the secure mail key when asked for a password.