Join the AMA (Ask Me Anything) with Firefox leadership team to talk about Firefox priorities in 2024. Mark your calendar! Thursday, June 13, 17:00 - 19:00 UTC.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Addons Not Syncing between Desktop and Laptop

  • 4 replies
  • 0 have this problem
  • Last reply by cor-el

more options

Hello:

I have installed and enabled sync under the same Mozilla account on my desktop and laptop. The only thing that seems NOT to sync between them is my add-ons. There was no sync error log when I checked. I have already tried logging out and logging back into my Mozilla account on both computers, turning off my antivirus real-time protection, double-checking my sync settings, and restarting both my computers.

This issue is beyond frustrating. Does anybody have any additional suggestions to save my sanity by correcting this issue? I would appreciate any assistance that is provided! Thank you!

Respectfully, Jeffrey

Hello: I have installed and enabled sync under the same Mozilla account on my desktop and laptop. The only thing that seems NOT to sync between them is my add-ons. There was no sync error log when I checked. I have already tried logging out and logging back into my Mozilla account on both computers, turning off my antivirus real-time protection, double-checking my sync settings, and restarting both my computers. This issue is beyond frustrating. Does anybody have any additional suggestions to save my sanity by correcting this issue? I would appreciate any assistance that is provided! Thank you! Respectfully, Jeffrey

All Replies (4)

more options

Can you post a similar screenshots?

Helpful?

more options

Hello!

Sure, ....

I appreciate your willingness to help!

Helpful?

more options

Try a different version of Firefox (Beta, Dev, or Nightly) and see how sync goes.

Once I log into a new browser, Sync has not failed for me. May have been slow in the past, but it worked.

Helpful?

more options

You appear to have quite a few extensions.

You can temporarily toggle this pref to true to get a Sync log in case of success to check how Sync performs.

  • about:config => services.sync.log.appender.file.logOnSuccess = true

Do not forget to reset services.sync.log.appender.file.logOnSuccess after you are done testing.

Modified by cor-el

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.