Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Disappearing tags for messages in a folder

  • 2 replies
  • 0 have this problem
  • Last reply by jr conlin

jr conlin
jr conlin
more options

I am running Thunderbird 115.9.0 on Lubuntu 23.10. I have 4 IMAP accounts I use. The folder and file is not shared and I am the only account with access to the directory.

I use emoji as tags for messages, and have a large number of filter rules defined, nearly all of them Tag a message and set the Junk Status to `Not Junk`. These rules are all set to execute `Manually` or on `Getting New Mail`.

If I select a given inbox folder for a mailbox and select `Tools` > `Run Filters on Folder`, all of the messages are properly tagged, however, after some time (10m?, On new mail receipt?) at least one of my mailboxes will lose all of the tags that were previously set for messages. Manually running the filters will restore the tags, until they disappear again some time later.

I've not seen anything in the Browser Console log (but perhaps I'm not using the right term?) Is there any way I can diagnose or fix this issue? Thanks!

I am running Thunderbird 115.9.0 on Lubuntu 23.10. I have 4 IMAP accounts I use. The folder and file is not shared and I am the only account with access to the directory. I use emoji as tags for messages, and have a large number of filter rules defined, nearly all of them Tag a message and set the Junk Status to `Not Junk`. These rules are all set to execute `Manually` or on `Getting New Mail`. If I select a given inbox folder for a mailbox and select `Tools` > `Run Filters on Folder`, all of the messages are properly tagged, however, after some time (10m?, On new mail receipt?) at least one of my mailboxes will lose all of the tags that were previously set for messages. Manually running the filters will restore the tags, until they disappear again some time later. I've not seen anything in the Browser Console log (but perhaps I'm not using the right term?) Is there any way I can diagnose or fix this issue? Thanks!

Chosen solution

Ah, thanks. I had thought that the tags were stored locally, but I guess not. This answer does give me a few other things I can try.

Thanks again!

Read this answer in context 👍 0

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

I am guessing your account is IMAP and your IMAP server does not support the emoji. or even the tags at all. All IMAP servers are not created equal.

Helpful?

jr conlin
jr conlin Question owner
more options

Chosen Solution

Ah, thanks. I had thought that the tags were stored locally, but I guess not. This answer does give me a few other things I can try.

Thanks again!

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.