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Can't access my account on mew phone

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  • Last reply by Paul

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Can't access my account on new phone. no history, collections, data from my account appears

Can't access my account on new phone. no history, collections, data from my account appears

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Hello Malia,

I am assuming that you are using Sync. Do you have any other devices logged in your account where you might have your data?

Sync works by syncing your data between devices (hence the name). Unfortunately lots of people use it on just one device, then after reinstall realize, that all of their data is gone.

Regards, Balázs

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1. First downloaded Firefox on a device 2 then downloaded it on a tablet and no data history or collections were carried over 3 broke my phone original device that is so downloaded Firefox on a new phone and signed in with my account which it recognized and a brought no history no data no collections nothing

I can't use the scan QR code obviously the original device which all the information is on isn't accessible dead this really sucks surely it's in the cloud somewhere what a crappy crappy browseras it is that it can't just bring in my data history it cetera when I download the app on another device

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Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

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