Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can't send e mail

  • 1 reply
  • 0 have this problem
  • 1 view
  • Last reply by Matt

nancylynn
nancylynn
more options

Sending of the message failed. An error occurred while sending mail. The mail server responded: <nancylynn@charter.net> sender rejected. Please verify that your email address is correct in your account settings and try again. I started getting this message yesterday when I try to send e mail. The e mail address is correct. Is this an issue with Charter.net or Mozilla?

Sending of the message failed. An error occurred while sending mail. The mail server responded: <nancylynn@charter.net> sender rejected. Please verify that your email address is correct in your account settings and try again. I started getting this message yesterday when I try to send e mail. The e mail address is correct. Is this an issue with Charter.net or Mozilla?

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

This is a result of your settings and changes Charter are enforcing would be my guess.

The email address you are sending from nancylynn is most likely not the email address being used to log into the charter server to send mail.

Go to account settings > outgoing server (SMTP) in the list of accounts. what outgoing servers do you actually have listed (there should be one for the nancylynn address using that email address as the user name I would guess. Do you have one?