Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
This thread was archived. Please ask a new question if you need help.
Archived

Does not display graphics in emails, and will not verify updates

Thunderbird Settings
Ken4Pyro replied 2 years ago
Ken4Pyro
Ken4Pyro

When I recieve an email with a graphic TB will not display the graphic even though view message body is set to "Original HTML". It makes no difference.

Further, when I click on the help, about thunderbird item, it gives me a graphic that it 'failed to check for updates."

I really don't understand what's happened here, and worst, for me at least, I cannot point to any action which would have placed the program in this position.

Does anyone have any ideas? Ken Wagoner Harrisonville,MIssour USA

When I recieve an email with a graphic TB will not display the graphic even though view message body is set to "Original HTML". It makes no difference. Further, when I click on the help, about thunderbird item, it gives me a graphic that it 'failed to check for updates." I really don't understand what's happened here, and worst, for me at least, I cannot point to any action which would have placed the program in this position. Does anyone have any ideas? Ken Wagoner Harrisonville,MIssour USA
Attached screenshots

All Replies (2)

Matt
Matt
  • Top 25 Contributor

The failure sounds like you have a firewall issue, probably linked with your antivirus product. Try disabling both by using your system in safe mode with networking and see if you do better.

Ken4Pyro
Ken4Pyro Question owner

Thank you for the input Matt.

I haven't modified my firewall settings or antivirus protections at this point.

However, very much 'out of the blue' yesterday both of the issues I described were resolved.

Graphics began to display properly in emails, and the "about thunderbird" verified that the version running was "up to date." I repeat that I didn't do anything, it just happened.

So I'm considering this issue resolved.

Ken Wagoner Harrisonville, Missouri