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Email signature will not display image

  • 2 replies
  • 0 have this problem
  • 147 views
  • Last reply by Sue George

Sue George
Sue George

Hello, My email signature does not work properly in Thunderbird. I'm using the html code shown below and in the attached screen shot image, and while the text displays properly, the image never displays (also shown in screenshot image). I tried a bunch of things I found in help for related threads, but nothing has worked so far. I have no issues with my signature in Google mail on my desktop or Apple mail on my iphone. It works perfectly on those email client. I'm using 115.6.0 with Build ID 20231215200246 on a Macbook Pro. Please advise.

SUE GEORGE (she/her)

Vice President

540.746.8468

<a href="mailto: sue.george@bikeflights.com" target="_blank">sue.george@bikeflights.com</a>

Hello, My email signature does not work properly in Thunderbird. I'm using the html code shown below and in the attached screen shot image, and while the text displays properly, the image never displays (also shown in screenshot image). I tried a bunch of things I found in help for related threads, but nothing has worked so far. I have no issues with my signature in Google mail on my desktop or Apple mail on my iphone. It works perfectly on those email client. I'm using 115.6.0 with Build ID 20231215200246 on a Macbook Pro. Please advise. <table style="border:none;border-collapse:collapse;"><colgroup><col width="117"><col width="507"></colgroup><tbody><tr style="height:31.5pt"><td rowspan="2" style="vertical-align:top;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline; white-space: pre-wrap;"><span style="border:none;display:inline-block;overflow:hidden;width:106px;height:70px;"><img src="https://lh3.googleusercontent.com/qrJ5cdOelsEPN15-SpzldkBpaAzdI7S4vq5qaTdXj71rwM5RbgOZLC2VmDs4ItTVEhXDTByvTdpu5WmosDavNP22p08PBzqg9pzTyhtADWYJwUSQ4cBd5J3kCAOaJ61eP3fMhLYr" width="106" height="70" style="margin-left:0px;margin-top:0px;"></span></span></p></td><td style="vertical-align:top;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt;"><span style="font-size: 9.5pt; font-family: Arial; color: rgb(67, 67, 67); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline; white-space: pre-wrap;">SUE GEORGE </span><span style="font-size: 9.5pt; font-family: Arial; color: rgb(67, 67, 67); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline; white-space: pre-wrap;">(she/her)</span></p><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt;"><span style="font-size: 9.5pt; font-family: Arial; color: rgb(67, 67, 67); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline; white-space: pre-wrap;">Vice President</span></p></td></tr><tr style="height:33.75pt"><td style="vertical-align:top;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt;"><span style="font-size: 9.5pt; font-family: Arial; color: rgb(67, 67, 67); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline; white-space: pre-wrap;">540.746.8468</span></p><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt;"><span style="font-size: 9.5pt; font-family: Arial; color: rgb(67, 67, 67); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline; white-space: pre-wrap;"><a href="mailto: sue.george@bikeflights.com" target="_blank">sue.george@bikeflights.com</a></span></p></td></tr></tbody></table>
Attached screenshots

Chosen solution

How did you create the signature? The best way is to create an html file with the TB message composer:

https://support.mozilla.org/en-US/kb/signatures#w_signatures-stored-in-files

Your code includes a remote image hosted on googleuseraccount.com, so check if that site is blocked in Settings/Privacy & Security, Mail Content, or include the image from your local computer.

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All Replies (2)

sfhowes
sfhowes
  • Top 25 Contributor

Chosen Solution

How did you create the signature? The best way is to create an html file with the TB message composer:

https://support.mozilla.org/en-US/kb/signatures#w_signatures-stored-in-files

Your code includes a remote image hosted on googleuseraccount.com, so check if that site is blocked in Settings/Privacy & Security, Mail Content, or include the image from your local computer.

Sue George
Sue George Question owner

Thank you, sfhowes! My signature is working for me now.

The part that worked for me in the link you pointed me to was under "Signatures stored in files". I followed the instructions to "create a signature file by using the Thunderbird composer." Then attached the file instead of just pasting in the html code into "signature text" and checking the html box. Note: The html code I was using had been provided to me - I did not write it.

Thank you.