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Can't sync data on Android

  • 2 replies
  • 0 have this problem
  • 10 views
  • Last reply by Paul

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Hello there,

I changed my Mozilla password and naturally had to log in again into my account on Android. The whole process worked flawlessly, I can get into my account, the device is shown in the active sessions, everything seems fine. However, when I open the settings on Android, Firefox tells me to log in into my account to sync the data - so I am simultaneously logged in and not logged in. I have restarted Firefox, restarted my phone, un- and reinstalled Firefox, nothing updates the app to finally acknowledge that I am logged in. Is there anything else I can do?

Hello there, I changed my Mozilla password and naturally had to log in again into my account on Android. The whole process worked flawlessly, I can get into my account, the device is shown in the active sessions, everything seems fine. However, when I open the settings on Android, Firefox tells me to log in into my account to sync the data - so I am ''simultaneously'' logged in and not logged in. I have restarted Firefox, restarted my phone, un- and reinstalled Firefox, nothing updates the app to finally acknowledge that I am logged in. Is there anything else I can do?

All Replies (2)

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After repeating the same steps seven times it eventually worked. Firefox is amazing on Windows, but the Android version still needs some work ...

Modified by Thes

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Hi,

The people who answer questions here, for the most part, are other users volunteering their time (like me), not Mozilla employees or developers. If you want to leave feedback for developers, you can go to the Firefox Help menu and select Share ideas and feedback…. Alternatively, you can use this link. Your feedback gets collected by a team of people who read it and gather data about the most common issues.

You can also file a bug report or feature request. See File a bug report or feature request for Mozilla products for details.

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