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Frequent tab closing crashes

  • 2 replies
  • 1 has this problem
  • 27 views
  • Last reply by jhotter567

jhotter567
jhotter567
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Frequently when I chose to close all tabs in Firefox, Firefox crashes. This happens independent of how many tabs I have open. When I close all tabs, this happens 40-50% of the time.

Frequently when I chose to close all tabs in Firefox, Firefox crashes. This happens independent of how many tabs I have open. When I close all tabs, this happens 40-50% of the time.

All Replies (2)

Paul
Paul
  • Top 25 Contributor
  • Moderator
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Hi

I am sorry to hear that Firefox for iOS is crashing. I hope that we can help resolve this for you. Before following the steps below, please make sure that you have updated both your iOS device and Firefox for iOS to the latest versions available.

As a first step, close down many of the tabs that you have open to as few as possible. Does this help reduce the incidence of a crash?

If this does not resolve the issue, open the iOS Settings app, select General then iPhone Storage. Find Firefox and select Offload App. Does this help?

Failing that, we will need to look into this in more detail with some logs from inside your copy of Firefox for iOS. This article will walk you through getting both crash logs and Firefox logs. When you have them, please file them here (a GitHub account is required) so that our developers can look into this further for you.

I hope that this helps.

jhotter567
jhotter567 Question owner
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Hi Paul,

I have tried offloading the data and reinstalling the app, has not helped the problem. I tried uploading the crash reports to GitHub but it will not let me upload the ips files. I am not able to select ips files saved on my phone when uploading files to GitHub. Any other ideas for how I can share the data?