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All Gmail folders are not showing up for 2 accounts

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  • Last reply by John Arc (JA)
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John Arc (JA)
John Arc (JA)

Hi, I've switched to Thunderbird from Outlook, and so far so good. However there's one thing I'm not sure how to resolve, and hoping someone can tell me how to fix it. I have 4 Gmail accounts configured in TB, and they all work perfectly fine. For 2 of them, I see all folders from Gmail, including Spam, Trash, Unread, etc., however in the first 2 that I had added I only see the standard 4: Inbox, Sent, Outbox and Trash. How do I make sure all folders (including Spam) are shown for the first 2 accounts? Thank you.

Hi, I've switched to Thunderbird from Outlook, and so far so good. However there's one thing I'm not sure how to resolve, and hoping someone can tell me how to fix it. I have 4 Gmail accounts configured in TB, and they all work perfectly fine. For 2 of them, I see all folders from Gmail, including Spam, Trash, Unread, etc., however in the first 2 that I had added I only see the standard 4: Inbox, Sent, Outbox and Trash. How do I make sure all folders (including Spam) are shown for the first 2 accounts? Thank you.

Chosen solution

Subscribe is an IMAP feature.

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All Replies (3)

John Arc (JA)
John Arc (JA) Question owner

Follow-up: I read this article this article, however the UI shown in the steps on how to subscribe to folders does not match what I'm seeing at all. I'm on Windows 11. Is there an updated version of this help page?

N.B. I do have the Subscribe option on the 2 accounts that are showing all folders. Is this a POP/IMAP issue, do you think?

Modified by John Arc (JA)

david
david
  • Top 10 Contributor

Chosen Solution

Subscribe is an IMAP feature.

John Arc (JA)
John Arc (JA) Question owner

david said
Subscribe is an IMAP feature.

Thanks, I kind of figured that after I posted this question by comparing the account setups in TB.