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Why doesn't https://www.godaddy.com/help/contact-us show all content in Firefox as it does in Edge?

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  • Last reply by zeroknight

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As run into before, i have constant frustration that was motivating me to switch browsers from FireFox where when i open a webpage in FF i am not seeing full content. I use an extension to then open that page in Edge, and i then do see full content.

The most recent example of this is https://www.godaddy.com/help/contact-us where in FireFox the "chat" link did not appear, but in Edge it did. Similar experiences occur when attempting to log into my account at whitepages.com where in logging in FireFox errors out or returns me repeatedly to the login page, yet Edge completes the process without issue. The Whitepages issue has been ongoing for over 6 months.

Thoughts?

Thank you!

As run into before, i have constant frustration that was motivating me to switch browsers from FireFox where when i open a webpage in FF i am not seeing full content. I use an extension to then open that page in Edge, and i then do see full content. The most recent example of this is https://www.godaddy.com/help/contact-us where in FireFox the "chat" link did not appear, but in Edge it did. Similar experiences occur when attempting to log into my account at whitepages.com where in logging in FireFox errors out or returns me repeatedly to the login page, yet Edge completes the process without issue. The Whitepages issue has been ongoing for over 6 months. Thoughts? Thank you!

All Replies (2)

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You can check for issues with Total Cookie Protection.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin), always make sure such extensions do not block content.


You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings), click the padlock icon (Clear cookies and site data) for the domain in the selected tab.

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window

You can check for issues with Enhanced Tracking Protection. Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages like blocked content.

Helpful?

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The GoDaddy "Chat Now" button gets blocked by Tracking Protection set to Strict and uBlock Origin. You can disable Tracking Protection for the site and disable your extensions.

Helpful?

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