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Cannot create new account

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  • 1 has this problem
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  • Last reply by mark246

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When creating new account Thunderbird hangs on "Checking password..." When I click on "Configure manually" and then click on "Done", I get the message "Incoming server already exists". But, the account is not in "Account Settings". Additionally, it is not in "Outgoing Server". I had this email account before and removed it. Please help.

When creating new account Thunderbird hangs on "Checking password..." When I click on "Configure manually" and then click on "Done", I get the message "Incoming server already exists". But, the account is not in "Account Settings". Additionally, it is not in "Outgoing Server". I had this email account before and removed it. Please help.

Chosen solution

Problem solved. I opened it in troubleshooting mode. After a bit of a wait, I reopened it normally and I was then able to create the new account.

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Chosen Solution

Problem solved. I opened it in troubleshooting mode. After a bit of a wait, I reopened it normally and I was then able to create the new account.