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Upgrade to Thunderbird v115 has lost me access to emails/folders/contacts

  • 6 replies
  • 2 have this problem
  • 54 views
  • Last reply by Wayne Mery

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After the automatic upgrade to 115.2.2, I have lost access to all my folders, emails and calendar entries. But I can still see my addresses by using Tools/Address Book, and my filters by using Tools/Message Filters.

When I started Thunderbird for the first time on 115.2.2 I got to the usual message page which had all the tabs of the "open" emails I had when I last closed Thunderbird. But there was no sign of my folders and I couldn't get to any other messages (See first screenshot). I also had a second occurrence of Thunderbird running (I could have hit the icon a second time) that didn't show the tabs I had on the first screen. (No screen shot)

On a previous post here https://support.mozilla.org/en-US/questions/1424153 it was suggested that I try Troubleshoot mode. That made no difference and at that time I had no folders showing, and just two tabs. I suspect after that I deleted the tabs.

Now I get a completely blank page in what is usually the message/folder area. Also the button for the address book above the message pane has now gone disappeared (Second screen shot), and I can find no way of accessing my previous (10years+ of messages).

It looks to me as if something is wrong in the profile.

Where do I go from here?

After the automatic upgrade to 115.2.2, I have lost access to all my folders, emails and calendar entries. But I can still see my addresses by using Tools/Address Book, and my filters by using Tools/Message Filters. When I started Thunderbird for the first time on 115.2.2 I got to the usual message page which had all the tabs of the "open" emails I had when I last closed Thunderbird. But there was no sign of my folders and I couldn't get to any other messages (See first screenshot). I also had a second occurrence of Thunderbird running (I could have hit the icon a second time) that didn't show the tabs I had on the first screen. (No screen shot) On a previous post here https://support.mozilla.org/en-US/questions/1424153 it was suggested that I try Troubleshoot mode. That made no difference and at that time I had no folders showing, and just two tabs. I suspect after that I deleted the tabs. Now I get a completely blank page in what is usually the message/folder area. Also the button for the address book above the message pane has now gone disappeared (Second screen shot), and I can find no way of accessing my previous (10years+ of messages). It looks to me as if something is wrong in the profile. Where do I go from here?
Attached screenshots

Chosen solution

Please update to 115.2.3

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All Replies (6)

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Chosen Solution

Please update to 115.2.3

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The upgrade worked I was beginning to think that i'd never see my messages again, so i'm very relieved and grateful Thanks!

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I have the same issue when the former TB 102 has been upgraded to 115.3.2. 64b. What can I do?

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I have 115.2.3 and can't read any emails, though the data is still on the hard drive. I've seen messages saying to upgrade to 115.3.3, but can't find any such release.

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I've searched my pc using the name of one of the lost folders. This way I located the old profile with the folders. Next I imported the folders and their mails by selecting 'only mails' in TB 115

Within the TB import process I didn't import the entire profile. Only the account with all the folders I needed. [By double clicking myself through the profile subfolders of course] .

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Locking this posting because OP solved their issue, and remaining issues are better explored in new separate topics.

FWIW Petr solved their issue in https://support.mozilla.org/en-US/questions/1427306