Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Facing error as "Duplicate add-on ID found" While signing self distrubuted firefox extension.

  • 1 reply
  • 0 have this problem
  • 27 views
  • Last reply by Terry

more options

We are distributor of Firefox extension for dragon professional. ( We are self distrubutor of the the firefox extension )

It’s ID is dgnria_pro.firefox@nuance.com

Now we have done some modification to the same extension, while publishing it shows error as “Duplicate add-on ID found.”

Earlier we have used same ID for the Firefox extension in the year 2018.

Currently we have opened new account with same ID “dgnria_pro.firefox@nuance.com” and faced the mentioned issue.

We are expected to publish our extension with the same extension id as we don’t want our existing customers get affected.

Is there any way with which extension id “dgnria_pro.firefox@nuance.com” can be deleted from backend , so that we can reuse it.

We need solution for this ASAP. Please hlep us on this.

We are distributor of Firefox extension for dragon professional. ( We are self distrubutor of the the firefox extension ) It’s ID is dgnria_pro.firefox@nuance.com Now we have done some modification to the same extension, while publishing it shows error as “Duplicate add-on ID found.” Earlier we have used same ID for the Firefox extension in the year 2018. Currently we have opened new account with same ID “dgnria_pro.firefox@nuance.com” and faced the mentioned issue. We are expected to publish our extension with the same extension id as we don’t want our existing customers get affected. Is there any way with which extension id “dgnria_pro.firefox@nuance.com” can be deleted from backend , so that we can reuse it. We need solution for this ASAP. Please hlep us on this.

All Replies (1)

more options