Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox Updates

  • 4 replies
  • 0 have this problem
  • 15 views
  • Last reply by quilterdeb

more options

I updated Firefox but lost my bookmarks and my computer is too old to support new Firefox. Now I have no Foxfire and no bookmarks. Help!

I updated Firefox but lost my bookmarks and my computer is too old to support new Firefox. Now I have no Foxfire and no bookmarks. Help!

Chosen solution

All Replies (4)

more options

Chosen Solution

Hi

This article should help recover the missing data:

https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update#:~:text=If%20Firefox%20starts%20up%20without,for%20each%20installation%20of%20Firefox.

What version number of Firefox do you currently have installed?

more options

Hello Paul, Thank you so much for your prompt response.

I have a big problem because when Firefox tried to update the browser, it deleted my old Firefox with its bookmarks. It also would not let me install the newer version because my iMac computer is a 200’ and Firefox does not support it anymore.

So I can't answer your question. I do not recall the version of Firefox that I had on my computer as it is no where to be found!

I tried going to that link you sent, but I don't understand how I can find my bookmarks if I don't even have Firefox anymore.

As ideas???

Debbie

more options

You may be able to find an older version which can be installed on your computer.

https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

more options

Hello Paul and Terry, Both of your suggestions worked. The problem was once I got to the webpage y'all sent me, I wasn't sure where I needed to go. I watched a Youtube video and found out I needed to go to the 'Versions and Languages' link. (Duh, that totally makes sense now, but I missed it. I guess I had to see it in a video.)

Anyway, I tried downloading a version around 80. That one was too new and would not download. I then tried one around 60, but that version crashed. So I picked one a little newer in the 60s versions and now I have Firefox and ALL of my bookmarks! I was really dreading having to remember and manually replace my bookmarks. I now have Firefox back, Safari has my bookmarks as well as Firefox and I have a copy of my bookmarks on my hard drive. Plus, I broke down and purchased a new iMac. My old 2009 iMac is ready to retire, but it has served me well.

Thanks again for your help. Debbie