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Matt replied
BuyersFriend

Spectrum just changed software speed on there site and the handshake between you and them does not work anymore. Also the propagating software does not have the right information as far as the connection information. It should be mail.brighthouse.com Finally error message says TLS certificate not up to date. Can anyone help me?

Thank you, John Decker

Spectrum just changed software speed on there site and the handshake between you and them does not work anymore. Also the propagating software does not have the right information as far as the connection information. It should be mail.brighthouse.com Finally error message says TLS certificate not up to date. Can anyone help me? Thank you, John Decker

All Replies (1)

The speed of the site is somewhat irrelevant. But an error about the TLS certificate is rather an issue.

So I tested the brighthouse server on their recommended port of 993. at my prefered test site. https://www.immuniweb.com/ssl/mail.brighthouse.com/CTu8nSFa/

The results do not suggest that you can connect because the server is not secure. The cyphers it is using are not supported because they are broken essentially.

But the exact error message you are seeing would help as my testing did not find any out of date certificates, just old and weak (read broken, you might as well disable TLS entirely if you can) ciphers being used.