Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I can't log in to my Google Family Link child account with Thunderbird

  • 3 replies
  • 2 have this problem
  • 18 views
  • Last reply by sheman

友哉
友哉
more options

Perhaps because the login page is an old type, unlike when logging in to websites and apps with Google, there is no screen asking for parental approval. On the other hand, it was possible to log in even if two-factor authentication was attached to non-managed accounts (parental accounts, etc.). Can't the login page be a new type (current) like Windows Mail?

By the way, I cannot turn off the management setting by Family Link.

Thunderbird version is 115.

Perhaps because the login page is an old type, unlike when logging in to websites and apps with Google, there is no screen asking for parental approval. On the other hand, it was possible to log in even if two-factor authentication was attached to non-managed accounts (parental accounts, etc.). Can't the login page be a new type (current) like Windows Mail? By the way, I cannot turn off the management setting by Family Link. Thunderbird version is 115.

All Replies (3)

sfhowes
sfhowes
  • Top 10 Contributor
more options

This question has come up before, and at the time I found that child accounts are not allowed to be set up in mail clients. Access has to be either via the gmail mobile app or the gmail website.

sheman
sheman
more options

I ran into the same problem on a new laptop, but I have my son's gmail account working perfectly in Thunderbird on the old laptop (version 102.13.0 on linux), so there is no general blockage. I get never asked to login on the old laptop, even after re-start, and yet all the emails get synchronized. The new one has version 115.0.1(64-bit).

Modified by sheman

sheman
sheman
more options

OK, found the solution here: https://support.mozilla.org/en-US/questions/1374493 Go to TB settings, search for config, click on "condig editor", then search for general.useragent.compatMode.firefox and set it to True. After this, when you log into your child's account, you get to option to authorise the login as a parent.