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Bitdefender add-on toolbar missing (again) after update to TB 115.0.1

  • 8 replies
  • 4 have this problem
  • 56 views
  • Last reply by Tombarkas

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I was forever losing the BD toolbar on the last release ot TB and had to keep uninstalling something and reinstalling it. On latest update of TB, all my settings have again been scrambled (it takes forever to go though every setting on TB!) and I've again lost the BD spam toolbar, even though it is installed and enabled. Can anyone remind me how to get it back without uninstalling and reinstalling the whole of Bitdefender, please?

I was forever losing the BD toolbar on the last release ot TB and had to keep uninstalling something and reinstalling it. On latest update of TB, all my settings have again been scrambled (it takes forever to go though every setting on TB!) and I've again lost the BD spam toolbar, even though it is installed and enabled. Can anyone remind me how to get it back without uninstalling and reinstalling the whole of Bitdefender, please?
Attached screenshots

All Replies (8)

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Hello there Thombar. We have read the messsge. We try to help you.


indeed bitdefender settings that you received to remove something in the text you wrote (do you have any data from that subject if so, can you send it, if possible) that you have left and or deleted the bitdefender extension? with an update or more the other way around leaving your bitdefender software, the thunderbird software settings will read the files and not reset these and accept your bitdefender software and theorie configuration as it was after deleting or setting it aside.

Have you checked whether the compatibility for this is still clearly okay?

And whether it could be damaged?

for example, damaged extensions can cause the same failure again because of this. Or simply not accepted for other reasons. And erasing all its components can be a clear but sometimes only solution.


https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem

Greetings volunteer.

Modified by Googlethunderbird

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Hello there

Just to remind you that we recently introduced a new system and site.

https://support.mozilla.org/en-US/kb/unified-toolbar


Greetings Firefox volunteer.

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Hi GTB, Thanks for the replies - I didn't know about this unified toolbar, so that helps a bit (it's the first time I've come across it), though I only use the Mail section (not AddressBook, Calendar, Tasks or Chat). What I have is shown below.

I used to have Get Messages etc intermediately above the actual messages, not separated from them by File, Edit, View etc and cant see any way of getting it back down there.

I can't see the Bitdefender Spam bar - according to the settings (Manage Extensions), it is installed and enabled; under View/toolbars, it is ticked as selected. I've tried turning off and on every one of the Protection and Privacy sections of BD (I think this used to work when the BD spam toolbar used to disappear from TDB), but this didn't help. I suppose I'll have to completely uninstall Bifdefender Total Security and reinstall it and see if the Spam bar reappears in TBD

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Uninstallation and reinstallation of Bitdefender (a long process) didn't help. I've emailed them to see if the toolbar is compatible with 115.0.1. Strange it's shown as installed and enabled and ticked for View

Update for anyone else having this problem: Uninstallation and reinstallation of BD had no effect on the BD Spam toolbar being listed in Thunderbird Enabled extensions and labelled "cannot be removed". Neither did uninstallation and reinstallation of Thunderbird, even after deleting the Thunderbird directory that still had a couple of files in it (BD related).

Uninstallation of Bitdefender using the Uninstall Tool downloaded from the website, rather than Uninstall in Windows , followed by a scan with the programme Everything and removal of another 5 BD files finally removed the BD extension from the Manage Extensions list!

Modified by Tombarkas

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Hello there


Indeed protecting your system where you run this software will not leave you unprotected. The Bd software as you call just keeps protecting your pc. both sometimes times your interface of your Bd program may take a bit longer to load up to 15 minutes or not load at all.

Please try if you have other programs on your computer that go for VPN software. Anywhere on your PC somewhere in a folder or still there on its desktop. Disable it and enable your security software program and VPN on it.

Follow this step so that it will load the appropriate interface. This is a requirement for this topic.

This will work out well.

Regards Thunderbird volunteer

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Im currently being swamped for weeks by spam emails from a porn site, and Bitdefender is useful for reporting this. Otherwise i have to use ctrl+u, copy the while thing and report it in Spam Buster

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Let me make this clear, if I had my way all toolbars originating in antivirus products would be banned from Thunderbird. They do a great job of breaking Thunderbird, loosing mails and generally failing to be updated for new versions at the time update are released. The vendors mark them as compatible for future version without even testing them against those versions. I have no doubt that is a large part of what your issue is. The addon is not compatible with Thunderbird 115 and it has been marked as compatible by the vendor.

From a support perspective they are far more trouble than they are worth and I seriously doubt they are even that good. Generally they create blocklist of email addresses. Interestingly, you can do that yourself without an addon.

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Hi Matt, A blocklist of email addresses is not much use, as they almost always use a false or stolen email address. This is why I report them to SpamCop who contact the actual abuse address for the headers, rather than that for the "email address"