Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Problems

  • 1 reply
  • 0 have this problem
  • 16 views
  • Last reply by Paul

more options

Hi. I have been having problems with Firefox. I can not open the app for a few hours and when I do I get a grey screen. I also notice that the padlock at the top of the screen has a red line through it.

I check the padlock and it shows the connection is not secure, even on google sometimes. It also takes forever for the page for reload itself and then it becomes secure and only then can I move to a different tab as I can't do that when the connection is unsecure. I also can't reload the page as it doesn't do anything.

When the page finally goes back to normal it only last so long before the page ends up unsecure when I've not visited the app for a while again. This is getting beyond annoying now.

Sometimes things go really bad when this unsecure connection occurs because the whole app will sometimes restart and I'll have lost all my open tabs, which when I check the recent closed tabs area it doesn't show them because they weren't closed manually which is also annoying.

Hope something can be done about these problems. I sometimes get the unsecure connection on the Firefox Nighty but that seems to refresh the tab within a few seconds of my opening the app.

Hi. I have been having problems with Firefox. I can not open the app for a few hours and when I do I get a grey screen. I also notice that the padlock at the top of the screen has a red line through it. I check the padlock and it shows the connection is not secure, even on google sometimes. It also takes forever for the page for reload itself and then it becomes secure and only then can I move to a different tab as I can't do that when the connection is unsecure. I also can't reload the page as it doesn't do anything. When the page finally goes back to normal it only last so long before the page ends up unsecure when I've not visited the app for a while again. This is getting beyond annoying now. Sometimes things go really bad when this unsecure connection occurs because the whole app will sometimes restart and I'll have lost all my open tabs, which when I check the recent closed tabs area it doesn't show them because they weren't closed manually which is also annoying. Hope something can be done about these problems. I sometimes get the unsecure connection on the Firefox Nighty but that seems to refresh the tab within a few seconds of my opening the app.

All Replies (1)

more options

Hi

Please can you update to the latest version of Firefox for Android available from the Google Play store. This will have a fix that was published a few weeks ago for this very issue.