Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird message filter "Run Now" button grayed out?

  • 2 replies
  • 0 have this problem
  • 18 views
  • Last reply by bdiver

bdiver
bdiver
more options

I just downloaded Thunderbird for my Win PC. Win 10 Home, 64 bit. I have gmail downloading or linked to my PC. I then created some folders in Inbox then went up to the Tools menu, Message filters.

Did the Filter name - Manually Run - Getting New Mail

Match all of the following: From - Contains - Amazon.com

Move Message to - Amazon on XXXX@xxxx.com

Click OK

Back on Message filters window the "Run Now" is light gray? I can't press it and the Choose Folder only allows Trash or Outbox, no other box. Filters for: Local Folders

Not crazy about reinstalling as it took 2 days to download all the files from gmail. 

I did everything correctly (I think) so I'm not sure why it isn't working.  I restarted my computer and same thing.   Any help?  Bueller?
I just downloaded Thunderbird for my Win PC. Win 10 Home, 64 bit. I have gmail downloading or linked to my PC. I then created some folders in Inbox then went up to the Tools menu, Message filters. Did the Filter name - Manually Run - Getting New Mail Match all of the following: From - Contains - Amazon.com Move Message to - Amazon on XXXX@xxxx.com Click OK Back on Message filters window the "Run Now" is light gray? I can't press it and the Choose Folder only allows Trash or Outbox, no other box. Filters for: Local Folders Not crazy about reinstalling as it took 2 days to download all the files from gmail. I did everything correctly (I think) so I'm not sure why it isn't working. I restarted my computer and same thing. Any help? Bueller?

Chosen solution

When you open Tools/Message Filters, the Filters for drop-down at the top should have the gmail account selected, not Local Folders, if you want the filter to act on the gmail Inbox.

Read this answer in context 👍 1

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Chosen Solution

When you open Tools/Message Filters, the Filters for drop-down at the top should have the gmail account selected, not Local Folders, if you want the filter to act on the gmail Inbox.

bdiver
bdiver Question owner
more options

Thank you so much, I feel like a jelly doughnut for something so simple. Have an awesome day!