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Thunderbird Email and Printing

  • 3 replies
  • 2 have this problem
  • 149 views
  • Last reply by post419

post419
post419
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Thunderbird has suddenly decided that it will split the header and sender information of an email from the text message which means that if I try to print the whole message the header and sender information appears on the first page and the rest of the body of the text is on the following pages even if the message is only one page long.

The message appears correctly when I view it it's only when I go into Print Preview that the separation shows and even if I reduce the margins or remove the header it still splits the first page. The Config Editor appears to be correct in terms of the height and width of the paper being A4.

I'm not sure but I think the system was upgraded recently as this problem only started this week.

Can anyone help me?

Thunderbird has suddenly decided that it will split the header and sender information of an email from the text message which means that if I try to print the whole message the header and sender information appears on the first page and the rest of the body of the text is on the following pages even if the message is only one page long. The message appears correctly when I view it it's only when I go into Print Preview that the separation shows and even if I reduce the margins or remove the header it still splits the first page. The Config Editor appears to be correct in terms of the height and width of the paper being A4. I'm not sure but I think the system was upgraded recently as this problem only started this week. Can anyone help me?

Chosen solution

There is an (untested by me since I can't reproduce the problem) workaround:

  1. On Linux and Windows, hit the alt key to display the menu (not needed on Mac)
  2. View > Message Body As > Simple HTML
  3. Print the email
Read this answer in context 👍 4

All Replies (3)

Roland Tanglao
Roland Tanglao
  • Moderator
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Belated thanks for reporting! This looks like: bug 1843628: Printing issues with HTML E-Mail (only email headers and big whitespace on first page) which the team is looking into.

Cheers! ...Roland

Roland Tanglao
Roland Tanglao
  • Moderator
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Chosen Solution

There is an (untested by me since I can't reproduce the problem) workaround:

  1. On Linux and Windows, hit the alt key to display the menu (not needed on Mac)
  2. View > Message Body As > Simple HTML
  3. Print the email
post419
post419 Question owner
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Thanks for your help Roland, the workaround seems to be working.