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Thunderbird not downloading emails

  • 5 replies
  • 1 has this problem
  • 24 views
  • Last reply by david
  • Archived

tony.watson56
tony.watson56

I was collecting emails on Thunderbird when the Virgin email server went down. I now have an indication that there is an unread message within one of my inbox folders but no message there. The message has modest attachments. Thunderbird now seems to be locked searching for the rest of that message and unable to move on to the next message in the inbox. I have received the offending message and subsequent ones on my Android phone and in the Windows Mail app. Seems like I somehow need to delete this message from the queue somehow. Any suggestions please ?

I was collecting emails on Thunderbird when the Virgin email server went down. I now have an indication that there is an unread message within one of my inbox folders but no message there. The message has modest attachments. Thunderbird now seems to be locked searching for the rest of that message and unable to move on to the next message in the inbox. I have received the offending message and subsequent ones on my Android phone and in the Windows Mail app. Seems like I somehow need to delete this message from the queue somehow. Any suggestions please ?

All Replies (5)

david
david
  • Top 10 Contributor

I would try deleting from your online access to the account.

tony.watson56
tony.watson56 Question owner

Thanks David., I had already tried that. Thunderbird is still locked/frozen. I have got out an older laptop which has Thunderbird and is currently synching with the server. Obviously after several months of disuse that is taking some time but it has already downloaded some more recent emails. I think I might have to delete and reinstall Thunderbird.

david
david
  • Top 10 Contributor

If Thunderbird appears frozen, a reboot may suffice, as reinstalling rarely fixes issues.

tony.watson56
tony.watson56 Question owner

Do people really post questions on here without having tried a reboot first ? I'm afraid have already tried that as well. It looks as if I may simply have to look for another e-mail client.

david
david
  • Top 10 Contributor

We get all kinds. All the best to you.