We dont need the contents, just the crash IDs from Help > Troubleshooting Info

Thank you for your consideration. Upon startup TB crashes *immediately* so I don't have an opportunity to collect any additional troubleshooting info. Is there another way I can collect the crash IDs? Perhaps stored somewhere in the profile data?

Also, last evening I backed up TB data (using MozBackup), uninstalled TB, and deleted all remaining directories/files that I could find associated with TB. I then reinstalled with TB 102.8.0 and configured incoming and outgoing mail. I have the result: TB opens for a second or so and then crashes.

Please see https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-reports-outside-of-thunderbird

Note, mozbackup is not maintained and probably should not be trusted. See https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_restoring-a-profile-backup

Thanks again for your willingness to help.

From folder %APPDATA%\Thunderbird\Crash Reports\submitted here are the two most recent crash IDs: bp-28ccc7ed-6857-4b28-b6e4-e09260230319 bp-945304a3-7223-4fa7-990e-b80210230319

Try starting Thunderbird with Windows in safe mode https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

Thanks for your investigation. Per your suggestion, I tried the following:

1. Numbered list item Started Windows in Safe Mode.
2. Numbered list itemStarted Thunderbird and it immediately crashed; here's the latest crash ID:

bp-6a0b1a64-eccc-48ff-bd57-64e620230320

1. Numbered list itemStarted Thunderbird in Safe Mode. It didn't crash!

1. Started Windows normally.
2. Started TB; it immediately crashed. Here's the crash ID: bp-6a0b1a64-eccc-48ff-bd57-64e620230320
3. With Windows running normally, started TB in Safe Mode. It didn't crash.

Please advise as to next steps.

Thanks. That's a good test.

It confirms my suspicion that this may be caused by a device driver. Perhaps audio.

Check that all your drivers are updated. If it still fails, try starting Thunderbird to not check for new mail on startup

 thunderbird.exe -offline

and then go into Thunderbird preferences/settings and disable sound alert on new mail.

I can start & run TB with the new profile and it doesn't crash. I did a google search on how to properly update device drivers on Windows 10. https://www.windowscentral.com/how-properly-update-device-drivers-windows-10

In Windows Updates, when I click 'Check for updates' I get an error so I never get to the option to 'View optional updates' to apply 'Driver updates'. Screenshot attached. I did a google search on Windows update error 0x80080005. This seems more insidious. As noted in my first post (3/15/23), when I accidently powered off system without closing programs, the system was in the process of applying Windows updates.

Don't know if you can help with this, or I need to pursue this elsewhere.

FYI, I was able to import my old TB profile, so I am up and running with TB. Per your suggestions I also set TB to not check for new mail on startup, and I disable sound alert on new mail.

Only problem is that if I go in to Settings > Server Settings TB still crashes. Here's the latest crash codes. bp-b52f64f1-231d-4f42-b690-9ef0d0230321 bp-e744c1a3-bb82-4dec-baac-08a8d0230321

Just wanted to provide an update. Downloading and running the Windows Update Assistant fixed the problem.

Just wanted to provide an update. Downloading and running the Windows Update Assistant fixed the problem.

Excellent. Thanks for the update.