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How can I stop valid emails from going to the spam folder?

  • 3 replies
  • 0 have this problem
  • 203 views
  • Last reply by thinkbp1

jim363
jim363

A problem I run into a fair bit is having legitimate emails going to my spam folder. I've added the email addresses to my address book and I've moved the emails into my inbox hoping Thunderbird would get the hint but neither has helped. I'm not sure how to address this and I'm hoping someone has a solution.

A problem I run into a fair bit is having legitimate emails going to my spam folder. I've added the email addresses to my address book and I've moved the emails into my inbox hoping Thunderbird would get the hint but neither has helped. I'm not sure how to address this and I'm hoping someone has a solution.

Chosen solution

A Spam or Bulk folder is usually where the mail service's filters direct unwanted mail, according to the rules set by the service. This happens independently of TB's Junk controls. Access the account in webmail and whitelist or unblock the senders, and add the safe senders to webmail contacts.

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sfhowes
sfhowes
  • Top 10 Contributor

Chosen Solution

A Spam or Bulk folder is usually where the mail service's filters direct unwanted mail, according to the rules set by the service. This happens independently of TB's Junk controls. Access the account in webmail and whitelist or unblock the senders, and add the safe senders to webmail contacts.

jim363
jim363 Question owner

Thanks. That was the solution I needed but didn't know existed.

thinkbp1
thinkbp1

Thank you for your response.