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Firefox keeps crashing, please help

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  • Last reply by TyDraniu

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Hello, Firefox keeps crashing since I installed it on my laptop,

for reference, this is the crash log:

AdapterDeviceID: 0x4626 AdapterDriverVersion: 30.0.101.1692 AdapterSubsysID: 159c1025 AdapterVendorID: 0x8086 Add-ons: langpack-en-US%40firefox.mozilla.org:109.0.1buildid20230127.170202,formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,screenshots%40mozilla.org:39.0.1,webcompat%40mozilla.org:109.0.0,default-theme%40mozilla.org:1.3,addons-search-detection%40mozilla.com:2.0.0,bing%40search.mozilla.org:1.4,amazondotcom%40search.mozilla.org:1.4,wikipedia%40search.mozilla.org:1.2,ddg%40search.mozilla.org:1.2,google%40search.mozilla.org:1.3 AvailablePageFile: 19236184064 AvailablePhysicalMemory: 9210277888 AvailableVirtualMemory: 138531136446464 BackgroundTaskMode: 0 BlockedDllList: BuildID: 20230112150232 CPUMicrocodeVersion: 0x420 ContentSandboxCapable: 1 ContentSandboxLevel: 6 ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true CrashTime: 1675260456 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true ExperimentalFeatures: devtools.inspector.compatibility.enabled GPUProcessLaunchCount: 1 GPUProcessStatus: Running GpuSandboxLevel: 0 HeadlessMode: 0 InstallTime: 1674180649 LastInteractionDuration: 6 LauncherProcessState: 0 ModuleSignatureInfo: {"Malwarebytes Inc.":["mbae64.dll"],"Microsoft Corporation":["VCRUNTIME140.dll","msvcp140.dll","VCRUNTIME140_1.dll"],"Microsoft Windows":["msctf.dll","setupapi.dll","wscapi.dll","nlansp_c.dll","winrnr.dll","pnrpnsp.dll","NapiNSP.dll","Windows.Globalization.dll","ktmw32.dll","explorerframe.dll","Windows.UI.Immersive.dll","dbgcore.dll","twinapi.dll","Windows.UI.dll","iertutil.dll","srvcli.dll","urlmon.dll","directmanipulation.dll","wininet.dll","webauthn.dll","Bcp47Langs.dll","dataexchange.dll","rasadhlp.dll","linkinfo.dll","textinputframework.dll","AudioSes.dll","Windows.Security.Integrity.dll","MMDevAPI.dll","OneCoreUAPCommonProxyStub.dll","twinapi.appcore.dll","Windows.System.Launcher.dll","npmproxy.dll","windows.staterepositorycore.dll","FWPUCLNT.DLL","version.dll","winmm.dll","wshbth.dll","CoreUIComponents.dll","winhttp.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","avrt.dll","ondemandconnroutehelper.dll","mscms.dll","directxdatabasehelper.dll","xmllite.dll","taskschd.dll","msvcp110_win.dll","netprofm.dll","propsys.dll","DWrite.dll","d2d1.dll","dcomp.dll","CoreMessaging.dll","wsock32.dll","wtsapi32.dll","winnsi.dll","uxtheme.dll","dbghelp.dll","DXCore.dll","dxgi.dll","dwmapi.dll","WinTypes.dll","windows.storage.dll","slc.dll","netutils.dll","winsta.dll","IPHLPAPI.DLL","dnsapi.dll","rsaenh.dll","kernel.appcore.dll","ntmarta.dll","sspicli.dll","mswsock.dll","cryptbase.dll","cryptsp.dll","ntasn1.dll","ncrypt.dll","bcrypt.dll","msasn1.dll","cfgmgr32.dll","devobj.dll","profapi.dll","gdi32full.dll","bcryptPrimitives.dll","win32u.dll","KERNELBASE.dll","msvcp_win.dll","ucrtbase.dll","wintrust.dll","crypt32.dll","imm32.dll","psapi.dll","msvcrt.dll","shell32.dll","user32.dll","imagehlp.dll","oleaut32.dll","nsi.dll","ws2_32.dll","ole32.dll","combase.dll","SHCore.dll","clbcatq.dll","sechost.dll","shlwapi.dll","gdi32.dll","advapi32.dll","kernel32.dll","rpcrt4.dll","ntdll.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","nss3.dll","mozglue.dll","freebl3.dll","nssckbi.dll","osclientcerts.dll","softokn3.dll","lgpllibs.dll","plugin-container.exe"]} Notes: FP(D00-L1100-W00001000-T000) Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x2560, AdapterSubsysID2: 159c1025, AdapterDriverVersion2: 31.0.15.2802DWrite? DWrite+ WR? WR+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox RDDProcessStatus: Running ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 87 StartupCrash: 0 StartupTime: 1675260376 SubmittedFrom: Client SystemMemoryUsePercentage: 45 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20230112150232","version":"109.0","vendor":"Mozilla","displayVersion":"109.0","platformVersion":"109.0","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16088,"virtualMaxMB":134217728,"cpu":{"isWindowsSMode":false,"count":20,"cores":14,"vendor":"GenuineIntel","name":"12th Gen Intel(R) Core(TM) i9-12900H","family":6,"model":154,"stepping":3,"l2cacheKB":2048,"l3cacheKB":24576,"speedMHz":2918,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES","hasUserCET"]},"os":{"installYear":2023,"hasSuperfetch":true,"hasPrefetch":true,"name":"Windows_NT","version":"10.0","locale":"en-ID","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":22621,"windowsUBR":1105},"hdd":{"binary":{"model":"NVMeMicron_3400_MTFDKBA512TFH","revision":"P7MA000","type":"SSD"},"profile":{"model":"NVMeMicron_3400_MTFDKBA512TFH","revision":"P7MA000","type":"SSD"},"system":{"model":"NVMeMicron_3400_MTFDKBA512TFH","revision":"P7MA000","type":"SSD"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"adapters":[{"description":"Intel(R) UHD Graphics","vendorID":"0x8086","deviceID":"0x4626","subsysID":"159c1025","RAM":0,"driver":"<> igd10iumd64 igd10iumd64 igd12umd64 <> igd10iumd32 igd10iumd32 igd12umd32","driverVendor":null,"driverVersion":"30.0.101.1692","driverDate":"4-3-2022","GPUActive":true},{"description":"NVIDIA GeForce RTX 3060 Laptop GPU","vendorID":"0x10de","deviceID":"0x2560","subsysID":"16461025","RAM":6144,"driver":"C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvaci.inf_amd64_a872b98d5db59348\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvaci.inf_amd64_a872b98d5db59348\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvaci.inf_amd64_a872b98d5db59348\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvaci.inf_amd64_a872b98d5db59348\\nvldumdx.dll C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvaci.inf_amd64_a872b98d5db59348\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvaci.inf_amd64_a872b98d5db59348\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvaci.inf_amd64_a872b98d5db59348\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvaci.inf_amd64_a872b98d5db59348\\nvldumd.dll","driverVendor":null,"driverVersion":"31.0.15.2802","driverDate":"12-22-2022","GPUActive":false}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":165,"pseudoDisplay":false}],"features":{"compositor":"webrender_software","hwCompositing":{"status":"disabled:FEATURE_FAILURE_COMP_PREF"},"gpuProcess":{"status":"available"},"webrender":{"status":"unavailable-no-hw-compositing"},"wrCompositor":{"status":"unavailable:FEATURE_FAILURE_DCOMP_NOT_ANGLE"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"unavailable:FEATURE_FAILURE_D3D11_NEED_HWCOMP"},"d2d":{"status":"unavailable:FEATURE_FAILURE_D2D_D3D11_COMP","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false,"sec":{"antivirus":["Malwarebytes"],"antispyware":null,"firewall":["Windows Firewall"]},"isWow64":false,"isWowARM64":false},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{"requestedLocales":["en-US"],"availableLocales":["en-US"],"appLocales":["en-US"],"systemLocales":["en-ID","en-US"],"regionalPrefsLocales":["en-US"],"acceptLanguages":["en-US","en"]},"update":{"channel":"release","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.fixup.alternate.enabled":false,"browser.shell.checkDefaultBrowser":false,"browser.search.region":"ID","browser.search.widget.inNavBar":false,"browser.urlbar.autoFill":true,"browser.urlbar.autoFill.adaptiveHistory.enabled":false,"browser.urlbar.dnsResolveSingleWordsAfterSearch":0,"browser.urlbar.quicksuggest.dataCollection.enabled":false,"browser.urlbar.suggest.quicksuggest.nonsponsored":false,"browser.urlbar.suggest.quicksuggest.sponsored":false,"browser.urlbar.suggest.bestmatch":true,"layers.acceleration.disabled":true,"media.gmp-gmpopenh264.lastInstallStart":1674733562,"media.gmp-gmpopenh264.lastDownloadFailed":1674733562,"media.gmp-gmpopenh264.lastDownloadFailReason":"Error: Failed downloading via ServiceRequest, status: 0, reason: error","media.gmp-gmpopenh264.lastUpdate":1674182719,"media.gmp-manager.lastCheck":1675231499,"media.gmp-manager.lastEmptyCheck":1675231499,"network.trr.strict_native_fallback":false,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true,"nimbus.qa.pref-1":"default","nimbus.qa.pref-2":"default"},"sandbox":{"effectiveContentProcessLevel":6,"contentWin32kLockdownState":15},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false,"defaultSearchEngine":"google-b-d","defaultSearchEngineData":{"loadPath":"[other]addEngineWithDetails:google@search.mozilla.org","name":"Google","origin":"default","submissionURL":"https://www.google.com/search?client=firefox-b-d&q="}},"profile":{"creationDate":19377,"firstUseDate":19377},"addons":{"activeAddons":{"formautofill@mozilla.org":{"version":"1.0.1","scope":1,"type":"extension","updateDay":19377,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19011},"pictureinpicture@mozilla.org":{"version":"1.0.0","scope":1,"type":"extension","updateDay":19377,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Fixes for web compatibility with Picture-in-Picture","name":"Picture-In-Picture","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19011},"screenshots@mozilla.org":{"version":"39.0.1","scope":1,"type":"extension","updateDay":19377,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Take clips and screenshots from the Web and save them temporarily or permanently.","name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19011},"webcompat@mozilla.org":{"version":"109.0.0","scope":1,"type":"extension","updateDay":19377,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compatibility Interventions","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19011},"langpack-en-US@firefox.mozilla.org":{"version":"109.0.1buildid20230127.170202","scope":1,"type":"locale","updateDay":19385,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Firefox Language Pack for English (US) (en-US)","name":"Language: English (US)","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19377,"signedState":2}},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"Follow the operating system setting for buttons, menus, and windows.","name":"System theme — auto","userDisabled":false,"appDisabled":false,"version":"1.3","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19377,"updateDay":19377},"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.8.1.2","userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":"4.10.2557.0","userDisabled":false,"applyBackgroundUpdates":1}}}} Throttleable: 1 TotalPageFile: 30291320832 TotalPhysicalMemory: 16869548032 TotalVirtualMemory: 140737488224256 URL: https://www.hotstar.com/id/movies/black-panther-wakanda-forever/1260118821/watch UptimeTS: 794.64661 UtilityProcessStatus: Running Vendor: Mozilla Version: 109.0 Winsock_LSP: MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4

MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

useragent_locale: en-US

any solution?

Hello, Firefox keeps crashing since I installed it on my laptop, for reference, this is the crash log: AdapterDeviceID: 0x4626 AdapterDriverVersion: 30.0.101.1692 AdapterSubsysID: 159c1025 AdapterVendorID: 0x8086 Add-ons: langpack-en-US%40firefox.mozilla.org:109.0.1buildid20230127.170202,formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,screenshots%40mozilla.org:39.0.1,webcompat%40mozilla.org:109.0.0,default-theme%40mozilla.org:1.3,addons-search-detection%40mozilla.com:2.0.0,bing%40search.mozilla.org:1.4,amazondotcom%40search.mozilla.org:1.4,wikipedia%40search.mozilla.org:1.2,ddg%40search.mozilla.org:1.2,google%40search.mozilla.org:1.3 AvailablePageFile: 19236184064 AvailablePhysicalMemory: 9210277888 AvailableVirtualMemory: 138531136446464 BackgroundTaskMode: 0 BlockedDllList: BuildID: 20230112150232 CPUMicrocodeVersion: 0x420 ContentSandboxCapable: 1 ContentSandboxLevel: 6 ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true CrashTime: 1675260456 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true ExperimentalFeatures: devtools.inspector.compatibility.enabled GPUProcessLaunchCount: 1 GPUProcessStatus: Running GpuSandboxLevel: 0 HeadlessMode: 0 InstallTime: 1674180649 LastInteractionDuration: 6 LauncherProcessState: 0 ModuleSignatureInfo: {"Malwarebytes Inc.":["mbae64.dll"],"Microsoft Corporation":["VCRUNTIME140.dll","msvcp140.dll","VCRUNTIME140_1.dll"],"Microsoft Windows":["msctf.dll","setupapi.dll","wscapi.dll","nlansp_c.dll","winrnr.dll","pnrpnsp.dll","NapiNSP.dll","Windows.Globalization.dll","ktmw32.dll","explorerframe.dll","Windows.UI.Immersive.dll","dbgcore.dll","twinapi.dll","Windows.UI.dll","iertutil.dll","srvcli.dll","urlmon.dll","directmanipulation.dll","wininet.dll","webauthn.dll","Bcp47Langs.dll","dataexchange.dll","rasadhlp.dll","linkinfo.dll","textinputframework.dll","AudioSes.dll","Windows.Security.Integrity.dll","MMDevAPI.dll","OneCoreUAPCommonProxyStub.dll","twinapi.appcore.dll","Windows.System.Launcher.dll","npmproxy.dll","windows.staterepositorycore.dll","FWPUCLNT.DLL","version.dll","winmm.dll","wshbth.dll","CoreUIComponents.dll","winhttp.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","avrt.dll","ondemandconnroutehelper.dll","mscms.dll","directxdatabasehelper.dll","xmllite.dll","taskschd.dll","msvcp110_win.dll","netprofm.dll","propsys.dll","DWrite.dll","d2d1.dll","dcomp.dll","CoreMessaging.dll","wsock32.dll","wtsapi32.dll","winnsi.dll","uxtheme.dll","dbghelp.dll","DXCore.dll","dxgi.dll","dwmapi.dll","WinTypes.dll","windows.storage.dll","slc.dll","netutils.dll","winsta.dll","IPHLPAPI.DLL","dnsapi.dll","rsaenh.dll","kernel.appcore.dll","ntmarta.dll","sspicli.dll","mswsock.dll","cryptbase.dll","cryptsp.dll","ntasn1.dll","ncrypt.dll","bcrypt.dll","msasn1.dll","cfgmgr32.dll","devobj.dll","profapi.dll","gdi32full.dll","bcryptPrimitives.dll","win32u.dll","KERNELBASE.dll","msvcp_win.dll","ucrtbase.dll","wintrust.dll","crypt32.dll","imm32.dll","psapi.dll","msvcrt.dll","shell32.dll","user32.dll","imagehlp.dll","oleaut32.dll","nsi.dll","ws2_32.dll","ole32.dll","combase.dll","SHCore.dll","clbcatq.dll","sechost.dll","shlwapi.dll","gdi32.dll","advapi32.dll","kernel32.dll","rpcrt4.dll","ntdll.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","nss3.dll","mozglue.dll","freebl3.dll","nssckbi.dll","osclientcerts.dll","softokn3.dll","lgpllibs.dll","plugin-container.exe"]} Notes: FP(D00-L1100-W00001000-T000) Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x2560, AdapterSubsysID2: 159c1025, AdapterDriverVersion2: 31.0.15.2802DWrite? DWrite+ WR? WR+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox RDDProcessStatus: Running ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 87 StartupCrash: 0 StartupTime: 1675260376 SubmittedFrom: Client SystemMemoryUsePercentage: 45 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20230112150232","version":"109.0","vendor":"Mozilla","displayVersion":"109.0","platformVersion":"109.0","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16088,"virtualMaxMB":134217728,"cpu":{"isWindowsSMode":false,"count":20,"cores":14,"vendor":"GenuineIntel","name":"12th Gen Intel(R) Core(TM) i9-12900H","family":6,"model":154,"stepping":3,"l2cacheKB":2048,"l3cacheKB":24576,"speedMHz":2918,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES","hasUserCET"]},"os":{"installYear":2023,"hasSuperfetch":true,"hasPrefetch":true,"name":"Windows_NT","version":"10.0","locale":"en-ID","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":22621,"windowsUBR":1105},"hdd":{"binary":{"model":"NVMeMicron_3400_MTFDKBA512TFH","revision":"P7MA000","type":"SSD"},"profile":{"model":"NVMeMicron_3400_MTFDKBA512TFH","revision":"P7MA000","type":"SSD"},"system":{"model":"NVMeMicron_3400_MTFDKBA512TFH","revision":"P7MA000","type":"SSD"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"adapters":[{"description":"Intel(R) UHD Graphics","vendorID":"0x8086","deviceID":"0x4626","subsysID":"159c1025","RAM":0,"driver":"<> igd10iumd64 igd10iumd64 igd12umd64 <> igd10iumd32 igd10iumd32 igd12umd32","driverVendor":null,"driverVersion":"30.0.101.1692","driverDate":"4-3-2022","GPUActive":true},{"description":"NVIDIA GeForce RTX 3060 Laptop GPU","vendorID":"0x10de","deviceID":"0x2560","subsysID":"16461025","RAM":6144,"driver":"C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvaci.inf_amd64_a872b98d5db59348\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvaci.inf_amd64_a872b98d5db59348\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvaci.inf_amd64_a872b98d5db59348\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvaci.inf_amd64_a872b98d5db59348\\nvldumdx.dll C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvaci.inf_amd64_a872b98d5db59348\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvaci.inf_amd64_a872b98d5db59348\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvaci.inf_amd64_a872b98d5db59348\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvaci.inf_amd64_a872b98d5db59348\\nvldumd.dll","driverVendor":null,"driverVersion":"31.0.15.2802","driverDate":"12-22-2022","GPUActive":false}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":165,"pseudoDisplay":false}],"features":{"compositor":"webrender_software","hwCompositing":{"status":"disabled:FEATURE_FAILURE_COMP_PREF"},"gpuProcess":{"status":"available"},"webrender":{"status":"unavailable-no-hw-compositing"},"wrCompositor":{"status":"unavailable:FEATURE_FAILURE_DCOMP_NOT_ANGLE"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"unavailable:FEATURE_FAILURE_D3D11_NEED_HWCOMP"},"d2d":{"status":"unavailable:FEATURE_FAILURE_D2D_D3D11_COMP","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false,"sec":{"antivirus":["Malwarebytes"],"antispyware":null,"firewall":["Windows 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: 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : a00943d9-9c2e-4633-9b59-0057a3160994 MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a useragent_locale: en-US any solution?

All Replies (1)

more options

Please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx64Beta-aboutcrashes-unsubmitted

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.