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2 inboxes

  • 6 replies
  • 0 have this problem
  • 17 views
  • Last reply by alan189

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I have transferred TB from a win7 to a win10 computer. I had to manually edit the profile.ini file, it mainly installed on C: drive, I needed D: drive. TB works, I can send/receive emails. However I have 2 Inboxes, both being updated using POP account. I only want one global inbox. I suspect the changes I made to the profile.inio file are wrong. Anyone know what I have done wrong? Screenshot of problem attached. I have asked on "emails" part of this forum, but no reply. Can anyone hear help? Regards Alan

I have transferred TB from a win7 to a win10 computer. I had to manually edit the profile.ini file, it mainly installed on C: drive, I needed D: drive. TB works, I can send/receive emails. However I have 2 Inboxes, both being updated using POP account. I only want one global inbox. I suspect the changes I made to the profile.inio file are wrong. Anyone know what I have done wrong? Screenshot of problem attached. I have asked on "emails" part of this forum, but no reply. Can anyone hear help? Regards Alan
Attached screenshots

Chosen solution

Hi, I took a risk and didn't back-up, but found out how to delete the second account without significant emails. It left me with 2 x deleted and outboxes (see screen shot), but I can live with that. Couldn't see how to delete them. At least I am not hitting my ISP twice to collect the same emails. Thank you very much for your help. It really is appreciated. Kind regards, Alan

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All Replies (6)

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That looks like the same account twice. Is it?

Also, please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button ≡, then select Help > Troubleshooting Information. Press the "Copy text to clipboard button" and paste the information into your reply.

Modified by christ1

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Hi, Thank you for your reply, I think you are correct - same account twice. Cut and past below. I had to trim the end of the post, too long for system. Application Basics

   Name: Thunderbird
   Version: 102.6.1
   Build ID: 20221219215418
   Distribution ID:
   Update Channel: release
   User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:102.0) Gecko/20100101 Thunderbird/102.6.1
   OS: Windows_NT 10.0 19045
   OS Theme:
   Launcher Process: Enabled
   Multiprocess Windows: 0/0
   Fission Windows: 0/0
             Enabled by default
   Remote Processes: 3
   Enterprise Policies: Inactive
   Google Location Service Key: Missing
   Google Safebrowsing Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: false
   Memory Size (RAM): 15.9 GB
   Disk Space Available: 1,676 GB
 Mail and News Accounts
   account1:
     INCOMING: account1, , (pop3) pop3.zen.co.uk:110, 0, passwordCleartext
     OUTGOING: , mail.zen.co.uk:587, alwaysSTARTTLS, passwordCleartext, true
   account2:
     INCOMING: account2, , (none) Local Folders, 0, passwordCleartext
   account3:
     INCOMING: account3, , (pop3) pop3.zen.co.uk:110, 0, passwordCleartext
     OUTGOING: , mail.zen.co.uk:587, alwaysSTARTTLS, passwordCleartext, true
 Calendar Settings
     Home
       Name
       Value
       Name:
       Type: storage
       Disabled:
       Username:
       URI:
       Refresh Interval:
       Read-only:
       Suppress Alarms:
       Cache Enabled:
       iMIP Identity: id1
       iMIP Disabled:
       iMIP Account:
       Organiser Id:
       Force Email Scheduling:
       Popup Alarms Supported:
       Alarms on Invitation Supported:
       Max Alarms Per Event:
       Attachment Supported:
       Max Categories:
       Privacy State Supported:
       Priority Supported: true
       Event Supported:
       Task Supported:
       Local Time Supported:
       UTC/GMT Supported:
       Auto-Scheduling Supported:


       URI:
       Refresh Interval:
       Read-only:
       Suppress Alarms:
       Cache Enabled:
       iMIP Identity: id1
       iMIP Disabled:
       iMIP Account:
       Organiser Id:
       Force Email Scheduling:
       Popup Alarms Supported:
       Alarms on Invitation Supported:
       Max Alarms Per Event:
       Attachment Supported:
       Max Categories:
       Privacy State Supported:
       Priority Supported: true
       Event Supported:
       Task Supported:
       Local Time Supported:
       UTC/GMT Supported:
       Auto-Scheduling Supported:
 Crash Reports for the Last 3 Days
 Remote Processes
   Type: Count
     Web Content: 1 / 8
     Extension: 1
     GPU: 1
 Add-ons
     Name
     Type
     Version
     Enabled
     ID
       Amazon.co.uk
       extension
       1.1
       true
       amazon@search.mozilla.org
       Bing
       extension
       1.0
       true
       bing@search.mozilla.org
       Chambers (UK)
       extension
       1.0
       true
       chambers-en-GB@search.mozilla.org
       DuckDuckGo
       extension
       1.0
       true
       ddg@search.mozilla.org
       Google
       extension
       1.0
       true
       google@search.mozilla.org
       Grammar & Spell Checker — LanguageTool
       extension
       6.0.5
       true
       languagetool-mailextension@languagetool.org
       Wikipedia (en)
       extension
       1.0
       true
       wikipedia@search.mozilla.org
 Security Software
   Type: Name
     Antivirus: Avast Antivirus
     Antispyware:
     Firewall: Windows Firewall
 Graphics
     Features
     Compositing: WebRender
     Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled
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They look the same in Troubleshooting Information as well. I have no idea how you managed to create two identical accounts.

First off all, create a full backup of your Thunderbird profile. https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile

Then check which of the two accounts has your email history. The newer one should have no email history, but only a few messages which were received by in both. If so, I'd just delete the newer account.

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Chosen Solution

Hi, I took a risk and didn't back-up, but found out how to delete the second account without significant emails. It left me with 2 x deleted and outboxes (see screen shot), but I can live with that. Couldn't see how to delete them. At least I am not hitting my ISP twice to collect the same emails. Thank you very much for your help. It really is appreciated. Kind regards, Alan

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It left me with 2 x deleted and outboxes (see screen shot)

The Local Folders account is always there. If you don't use it, just leave it alone. However, you also created a nested 'Local Folders' folder underneath the Local Folders account. Assuming there are no messages in that nested 'Local Folders' folder you can probably delete that as well.

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Thank you. Alan