2 inboxes
I have transferred TB from a win7 to a win10 computer. I had to manually edit the profile.ini file, it mainly installed on C: drive, I needed D: drive. TB works, I can send/receive emails. However I have 2 Inboxes, both being updated using POP account. I only want one global inbox. I suspect the changes I made to the profile.inio file are wrong. Anyone know what I have done wrong? Screenshot of problem attached. I have asked on "emails" part of this forum, but no reply. Can anyone hear help? Regards Alan
Chosen Solution
Hi, I took a risk and didn't back-up, but found out how to delete the second account without significant emails. It left me with 2 x deleted and outboxes (see screen shot), but I can live with that. Couldn't see how to delete them. At least I am not hitting my ISP twice to collect the same emails. Thank you very much for your help. It really is appreciated. Kind regards, Alan
All Replies (6)
That looks like the same account twice. Is it?
Also, please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button ≡, then select Help > Troubleshooting Information. Press the "Copy text to clipboard button" and paste the information into your reply.
Modified by christ1
Hi, Thank you for your reply, I think you are correct - same account twice. Cut and past below. I had to trim the end of the post, too long for system. Application Basics
Name: Thunderbird Version: 102.6.1 Build ID: 20221219215418 Distribution ID:
Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:102.0) Gecko/20100101 Thunderbird/102.6.1 OS: Windows_NT 10.0 19045 OS Theme:
Launcher Process: Enabled
Multiprocess Windows: 0/0
Fission Windows: 0/0
Enabled by default
Remote Processes: 3
Enterprise Policies: Inactive
Google Location Service Key: Missing
Google Safebrowsing Key: Missing
Mozilla Location Service Key: Missing
Safe Mode: false
Memory Size (RAM): 15.9 GB
Disk Space Available: 1,676 GB
Mail and News Accounts
account1:
INCOMING: account1, , (pop3) pop3.zen.co.uk:110, 0, passwordCleartext
OUTGOING: , mail.zen.co.uk:587, alwaysSTARTTLS, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, 0, passwordCleartext
account3:
INCOMING: account3, , (pop3) pop3.zen.co.uk:110, 0, passwordCleartext
OUTGOING: , mail.zen.co.uk:587, alwaysSTARTTLS, passwordCleartext, true
Calendar Settings
Home
Name
Value
Name:
Type: storage
Disabled:
Username:
URI:
Refresh Interval:
Read-only:
Suppress Alarms:
Cache Enabled:
iMIP Identity: id1
iMIP Disabled:
iMIP Account:
Organiser Id:
Force Email Scheduling:
Popup Alarms Supported:
Alarms on Invitation Supported:
Max Alarms Per Event:
Attachment Supported:
Max Categories:
Privacy State Supported:
Priority Supported: true
Event Supported:
Task Supported:
Local Time Supported:
UTC/GMT Supported:
Auto-Scheduling Supported:
URI:
Refresh Interval:
Read-only:
Suppress Alarms:
Cache Enabled:
iMIP Identity: id1
iMIP Disabled:
iMIP Account:
Organiser Id:
Force Email Scheduling:
Popup Alarms Supported:
Alarms on Invitation Supported:
Max Alarms Per Event:
Attachment Supported:
Max Categories:
Privacy State Supported:
Priority Supported: true
Event Supported:
Task Supported:
Local Time Supported:
UTC/GMT Supported:
Auto-Scheduling Supported:
Crash Reports for the Last 3 Days
Remote Processes
Type: Count
Web Content: 1 / 8
Extension: 1
GPU: 1
Add-ons
Name
Type
Version
Enabled
ID
Amazon.co.uk
extension
1.1
true
amazon@search.mozilla.org
Bing
extension
1.0
true
bing@search.mozilla.org
Chambers (UK)
extension
1.0
true
chambers-en-GB@search.mozilla.org
DuckDuckGo
extension
1.0
true
ddg@search.mozilla.org
Google
extension
1.0
true
google@search.mozilla.org
Grammar & Spell Checker — LanguageTool
extension
6.0.5
true
languagetool-mailextension@languagetool.org
Wikipedia (en)
extension
1.0
true
wikipedia@search.mozilla.org
Security Software
Type: Name
Antivirus: Avast Antivirus
Antispyware:
Firewall: Windows Firewall
Graphics
Features
Compositing: WebRender
Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled
They look the same in Troubleshooting Information as well. I have no idea how you managed to create two identical accounts.
First off all, create a full backup of your Thunderbird profile. https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile
Then check which of the two accounts has your email history. The newer one should have no email history, but only a few messages which were received by in both. If so, I'd just delete the newer account.
Chosen Solution
Hi, I took a risk and didn't back-up, but found out how to delete the second account without significant emails. It left me with 2 x deleted and outboxes (see screen shot), but I can live with that. Couldn't see how to delete them. At least I am not hitting my ISP twice to collect the same emails. Thank you very much for your help. It really is appreciated. Kind regards, Alan
It left me with 2 x deleted and outboxes (see screen shot)
The Local Folders account is always there. If you don't use it, just leave it alone. However, you also created a nested 'Local Folders' folder underneath the Local Folders account. Assuming there are no messages in that nested 'Local Folders' folder you can probably delete that as well.
Thank you. Alan