Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Cant access Thunderbird email

  • 3 replies
  • 1 has this problem
  • 73 views
  • Last reply by Olilaf

stavkosta
stavkosta
more options

Hello

Please can you urgently help with this issue.

We cant seem to access our Thunderbird email today. !

message : - "Server outlook.office365.com has disconnected. The server may have gone down or there may be a network problem"

Please advise ?

Many thanks Stavros Kosta

Hello Please can you urgently help with this issue. We cant seem to access our Thunderbird email today. ! message : - "Server outlook.office365.com has disconnected. The server may have gone down or there may be a network problem" Please advise ? Many thanks Stavros Kosta
Attached screenshots

All Replies (3)

matthewab2001
matthewab2001
more options

I'm seeing a pattern here... https://support.mozilla.org/en-US/questions/1400644

stavkosta
stavkosta Question owner
more options

Hi ,

I'm still having issues with this (as attached image). Is this a server issue with thunderbird or do i need to contact microsoft office team ?

For now i am able to log in to the ms office.portal and access my emails

Thanks Stavros

Olilaf
Olilaf
more options

I disabled ipv6 networking in thunderbird advanced configuration editor (network.dns.disableIPv6 = true) and it is works again like a charm!

https://answers.microsoft.com/en-us/outlook_com/forum/all/thunderbird-imap-responded-user-is-authenticated/062a82f6-e678-4462-88b7-dd6cc318386f