Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I cannot close the Message Filters window and I can't close a filter if I look at it to edit.

  • 1 reply
  • 2 have this problem
  • 21 views
  • Last reply by fritz13

more options

My filters aren't working correctly. They are filtering things to the wrong folders and to wrong folders in other accounts. I opened the Tools filters in an account to check it's filters and was able to open the list of filters for that account. I then opened the first filter to Edit to see if I needed to change something in it to work correctly.

I cannot edit the filter and I cannot close the filter's Edit window to see the rest of the list. There is no Save button at the bottom of the Edit filter either.

Why are the filters moving things to the wrong folders (sometimes multiple copies of a message to different folders and accounts)? Why can't I edit a filter? Why can't I close the windows?

My filters aren't working correctly. They are filtering things to the wrong folders and to wrong folders in other accounts. I opened the Tools filters in an account to check it's filters and was able to open the list of filters for that account. I then opened the first filter to Edit to see if I needed to change something in it to work correctly. I cannot edit the filter and I cannot close the filter's Edit window to see the rest of the list. There is no Save button at the bottom of the Edit filter either. Why are the filters moving things to the wrong folders (sometimes multiple copies of a message to different folders and accounts)? Why can't I edit a filter? Why can't I close the windows?
Attached screenshots

All Replies (1)

more options

I also observe something similar (M1 Mac, Ventura 13.3) https://support.mozilla.org/en-US/questions/1410245