Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Problem with syncing two browsers

  • 1 reply
  • 0 have this problem
  • 5 views
  • Last reply by Dropa

more options

Hello

I’ll make this as brief as possible, so here goes. When I was working I had Firefox on my computer, my iPhone and my iPad and all three were synced together. Now that I no longer work I don’t have access to the computer any longer. Only my iPhone and iPad. Up until a few weeks ago that was fine. Both of them were still synced. Then, for reasons completely unknown, the one on the iPad became problematic. So, without giving it much thought I, installed a brand new one on the iPad. It told me to set up a login for that one which, I did , again without giving it much thought. Then, when I hit sync, nothing. And I believe that’s where the problem lies. I sat down with the iPad on one side and the iPhone on the other and went through every setting I could find. The only difference I could see was with the account names. The one on the iPhone is “overworked” which I believe was originally on all three. But when I set up the new one on the iPad, once again not giving it enough thought, I used my email address which is “gregcocks193@gmail.com.” So my belief is that the difference in the account names is why one can’t find the other. But, what to do? I don’t want to just experiment because if I do it wrong I could potentially lose the ones on the iPhone, which is the only one left that has all my bookmarks and logins, and if I lose them, they are gone forever. So I’m hoping you can tell me what to do. If I need to change one of the account names, which one? How do I do it. Or is there another way to sync them together, without changing either of the names. I really don’t know. But since I only have one shot at getting it right I’m not going to do anything until I hear back from you. I have always used Firefox and nothing else, going all the way back to ver. 17 on the computer, and I don’t want to change. So now that you know my dilemma, I hope you can help. People ask me why I don’t use Google because it’s the #1 browser, and my answer is always the same. Just because their name is plastered everywhere doesn’t make their browser better. In fact, I think their mobile browser is horrible. So please give me some advice on what to do so I can continue using Firefox.

Thanks for taking the time to read this and I look forward to getting your help.

Take care Greg

Hello I’ll make this as brief as possible, so here goes. When I was working I had Firefox on my computer, my iPhone and my iPad and all three were synced together. Now that I no longer work I don’t have access to the computer any longer. Only my iPhone and iPad. Up until a few weeks ago that was fine. Both of them were still synced. Then, for reasons completely unknown, the one on the iPad became problematic. So, without giving it much thought I, installed a brand new one on the iPad. It told me to set up a login for that one which, I did , again without giving it much thought. Then, when I hit sync, nothing. And I believe that’s where the problem lies. I sat down with the iPad on one side and the iPhone on the other and went through every setting I could find. The only difference I could see was with the account names. The one on the iPhone is “overworked” which I believe was originally on all three. But when I set up the new one on the iPad, once again not giving it enough thought, I used my email address which is “gregcocks193@gmail.com.” So my belief is that the difference in the account names is why one can’t find the other. But, what to do? I don’t want to just experiment because if I do it wrong I could potentially lose the ones on the iPhone, which is the only one left that has all my bookmarks and logins, and if I lose them, they are gone forever. So I’m hoping you can tell me what to do. If I need to change one of the account names, which one? How do I do it. Or is there another way to sync them together, without changing either of the names. I really don’t know. But since I only have one shot at getting it right I’m not going to do anything until I hear back from you. I have always used Firefox and nothing else, going all the way back to ver. 17 on the computer, and I don’t want to change. So now that you know my dilemma, I hope you can help. People ask me why I don’t use Google because it’s the #1 browser, and my answer is always the same. Just because their name is plastered everywhere doesn’t make their browser better. In fact, I think their mobile browser is horrible. So please give me some advice on what to do so I can continue using Firefox. Thanks for taking the time to read this and I look forward to getting your help. Take care Greg

All Replies (1)

more options

So which one is the original that had all that info? This is needed to know which steps to go next. Sync only works for the same email account across devices for sync. Change that and nothing sync. So that device that was changed is there a reason you didn't use the email login as that is the email used for sync across devices. Other wise your going to have to somehow backup the sync info on one device to prevent data loss here.


Restoring history from a second device with Sync -- this is archive https://support.mozilla.org/en-US/questions/1305287

i can't sync data from old account https://support.mozilla.org/kn/questions/1362101

https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information

This is what I found that might be close to what your saying.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.