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Cannot send newly composed email nor can I send reply to emails I receive.

  • 3 replies
  • 0 have this problem
  • 27 views
  • Last reply by rosie0331

rosie0331
rosie0331
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Hello, I receive this message when I attempt to write a new email or I attempt to reply to an email. I am able to receive email - my problem is "Outgoing".

Attached is pop up type message whenever I attempt to reply or send email. Also attached are outgoing settings.

I would appreciate any help to correct this problem. I've used TB for years and would hate to switch to another client.

Hello, I receive this message when I attempt to write a new email or I attempt to reply to an email. I am able to receive email - my problem is "Outgoing". Attached is pop up type message whenever I attempt to reply or send email. Also attached are outgoing settings. I would appreciate any help to correct this problem. I've used TB for years and would hate to switch to another client.
Attached screenshots

All Replies (3)

rosie0331
rosie0331 Question owner
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I should add that my internet provider has changed. Not sure if this issue has anything to do with that change.

The change occurred on 10/24 - I was able to reply to an email on 10/24 and 11/1.

sfhowes
sfhowes
  • Top 25 Contributor
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The link in the error points to this:

"Your IP address has been blacklisted by Spamhaus. The owner of the IP address must contact Spamhaus to be removed from the list."

https://www.spectrum.net/support/internet/understanding-email-error-codes

rosie0331
rosie0331 Question owner
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Thank you,

I contacted my Internet Server - yet again. Hopefully this will get resolved today. I'm not quite ready to mark this question as "solved" as I may need to come back to it. Again, thank you for pointing me in the right direction.