Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Importing Outlook File To Thunderbird Fails

  • 8 replies
  • 0 have this problem
  • 1 view
  • Last reply by Wayne Mery

more options

I'm trying to import my .pst file from Outlook 2007 into Thunderbird v102.3.1 following the procedure outlined in the help area but it fails with "No profile found" - see attached screenshot. I suspect that Thunderbird is expecting to find the .pst file in a location different to where it's stored. Where is it expecting to find it?

Or if that's not the reason any suggestion to fix the problem would be appreciated.

I'm trying to import my .pst file from Outlook 2007 into Thunderbird v102.3.1 following the procedure outlined in the help area but it fails with "No profile found" - see attached screenshot. I suspect that Thunderbird is expecting to find the .pst file in a location different to where it's stored. Where is it expecting to find it? Or if that's not the reason any suggestion to fix the problem would be appreciated.
Attached screenshots

Chosen solution

two things.

1. Is the PST set as the default within outlook.

2. This is my suspicions sneaking out. Is Outlook 32 or 64 bit? What about Thunderbird 32 or 64 bit?

I have seen issues with mapi from accounting packages where the two applications must either be 32 or 64 bit for it to work. By extension, perhaps this "windows application discussion" may have the same requirements. I am thinking DDE might not function all that well if Thunderbird is 64 bit (the default new install on 64 bit operating systems) and outlook is 32bit.

Read this answer in context 👍 0

All Replies (8)

more options

Thunderbird is expecting outlook the application to present the data from a PST file it loads by default. No outlook application = No outlook import. No default loading of the PST = no import.

Helpful?

more options

Thanks for getting back to me Matt. I've got Outlook 2007 installed on the same PC (Win 10) as Thunderbird and Outlook is set as the default email app as I've seen should be the case for the import to work. Tried again just now both with Outlook open and closed and still get the error when I try to import.

Helpful?

more options

Chosen Solution

two things.

1. Is the PST set as the default within outlook.

2. This is my suspicions sneaking out. Is Outlook 32 or 64 bit? What about Thunderbird 32 or 64 bit?

I have seen issues with mapi from accounting packages where the two applications must either be 32 or 64 bit for it to work. By extension, perhaps this "windows application discussion" may have the same requirements. I am thinking DDE might not function all that well if Thunderbird is 64 bit (the default new install on 64 bit operating systems) and outlook is 32bit.

Helpful?

more options

Your 32 vs 64 bit suspicion was correct. Outlook 2007 is 32 bit and my copy of Thunderbird was 64 bit. I've installed the 32 bit version and the import tool ran. For some reason the import calendar option was greyed out but the other data came over.

Thanks very much for your help, if you can suggest a solution to the inability to import the calendar it would be even better!

Helpful?

more options

Is the calendar local or a network one like Google?

Did you try just importing a calendar? Or even exporting the calendar from outlook as an ical file and importing that to Thunderbird?

Helpful?

more options

Calendar transferred by emailing myself an .ics file from Outlook and importing it into Thunderbird. Thanks for your help, much appreciated.

Helpful?

more options

Dear Sirs, I just signed up and using Thunderbird emails for Windows, went thru the instructions to import outlook data file, went thru, with no error message. but the "Outlook Import" folder in TB is empty. appreciate it if anyone can help !

Helpful?

more options

shoujendu said

Dear Sirs, I just signed up and using Thunderbird emails for Windows, went thru the instructions to import outlook data file, went thru, with no error message. but the "Outlook Import" folder in TB is empty. appreciate it if anyone can help !

@shoujendu, please file a new topic for your issue https://support.mozilla.org/en-US/questions/new/thunderbird

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.