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I cannot edit change or enter a new email address, please help.

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  • Last reply by jsa7

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I cannot edit change or enter a new email address, please help.

I cannot edit change or enter a new email address, please help.

Chosen solution

Those are two different actions, editing the settings of an existing account and adding a new one. So perhaps you could explain exactly what the problem is, including any error messages.

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Chosen Solution

Those are two different actions, editing the settings of an existing account and adding a new one. So perhaps you could explain exactly what the problem is, including any error messages.

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Thank you Mat, I'm going to try this. I have a new computer I'm setting up and I'll start by downloading a new TBird app and upload the address book files. I have corrected the items in the Excel file.

Jim

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You still aren't explaining your problem. You say you cannot add or edit an address. Do you mean an email account? Are you entering email account information and it is not being confirmed? I don't know what the addressbook and Excel have to do with this. Please be specific and we'll try to assist.

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Downloaded a fresh version and on install it asks for a password. I've tried every one I know and all I get is "Checking password" and it goes on forever. Jim - jsa@hevanet.com

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Do this again and do NOT enter password. the DONE button should still allow you to save the account setup. Once that is done, You can check for messages and will then be prompted for your password. I don't know why the setup goes on forever, but once the account is in place, this should work.

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No luck, I went through the set in with my email provider and still no so I've taken both computers to the tech and em having him work on it. Thank you again for your efforts. Jim