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Can't change password

  • 3 replies
  • 2 have this problem
  • 189 views
  • Last reply by david

kevinmconley
kevinmconley
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I can view my existing password but when I edit it to change it the new password is typed in and change saved but can no longer access email. Program is closed then reopened, computer is shut down then restarted but to no avail. HELP!!! Please. Thank you. Kevin

I can view my existing password but when I edit it to change it the new password is typed in and change saved but can no longer access email. Program is closed then reopened, computer is shut down then restarted but to no avail. HELP!!! Please. Thank you. Kevin

All Replies (3)

david
david
  • Top 10 Contributor
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I am not understanding. Generally, if the password is incorrect, there is a prompt to enter the correct one. What happens when you start TB and attempt to connect?

kevinmconley
kevinmconley Question owner
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Hello, I want to change my password. I call up the dialog box, edit password, save and close, close Thunderbird and restart but can't log in with the new password. Thank you.

david
david
  • Top 10 Contributor
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You must change your password on the server (translation: website access). All Thunderbird does is submit your password to the server.