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Primary Password 9 times on Mac

  • 4 replies
  • 1 has this problem
  • 85 views
  • Last reply by TheTrotsky

TheTrotsky
TheTrotsky

I've just downloaded Thunderbird v102 and now, when I start up Thunderbird, it repeatedly asks me to enter the primary password (it appears to be for every account that I have; I have 9 email accounts that I monitor). I've tried deleting and resetting the primary password but no avail. Is there a fix?

I've just downloaded Thunderbird v102 and now, when I start up Thunderbird, it repeatedly asks me to enter the primary password (it appears to be for every account that I have; I have 9 email accounts that I monitor). I've tried deleting and resetting the primary password but no avail. Is there a fix?

Modified by Wayne Mery

All Replies (4)

Wayne Mery
Wayne Mery
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  • Top 10 Contributor

Does starting in safe mode help? On Mac, Hold down option while starting.

TheTrotsky
TheTrotsky Question owner

Tried running in safe mode. Same problem.

Wayne Mery
Wayne Mery
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  • Top 10 Contributor

That's odd. I see two asks on my Mac, which is expected given the longstanding bug.

But you are not alone. See https://bugzilla.mozilla.org/show_bug.cgi?id=1772571 Did you set mail.password_protect_local_cache to true?

TheTrotsky
TheTrotsky Question owner

I didn't find this suggested fix when I originally searched the web. It helps, I now only have to enter the primary password twice, but it doesn't completely fix the problem.