Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Restoring my email account with Thunderbird

  • 3 replies
  • 1 has this problem
  • 9 views
  • Last reply by Stans

techwriter4u2
techwriter4u2
more options

My email account with Thunderbird was working fine until I rebooted. Now I'm getting the Account Setup page when trying to launch Thunderbird . As I am not a technical person , I need step-by-step instructions how to restore my email account . Your help is much appreciated .

My email account with Thunderbird was working fine until I rebooted. Now I'm getting the Account Setup page when trying to launch Thunderbird . As I am not a technical person , I need step-by-step instructions how to restore my email account . Your help is much appreciated .

All Replies (3)

Stans
Stans
more options

Launch your old Thunderbird profile using the Profile Manager. See Profile Manager - Create and remove Thunderbird profiles

techwriter4u2
techwriter4u2 Question owner
more options

Stans, thank you for taking the time to help me . I only have one profile . Launching it from profile manager did not resolve the problem . What should I do next ?

Stans
Stans
more options

That doesn't seem right. Your old Thunderbird profile can't just disappear upon rebooting, UNLESS Windows loaded a temporary profile when you signed in. That happens if Windows fails to load your profile for some reason. You need to investigate whether you're signed in to a temporary profile or not.