Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When I go to my Washington Post page it crashes. This is new. It works if I use Safari and also if I go to it via a post from the paper

  • 8 replies
  • 1 has this problem
  • 22 views
  • Last reply by Infinity__

more options

When I go to my Washington Post it has started to crash. I can get to it with Safari or when I receive an update of articles from the post.

When I go to my Washington Post it has started to crash. I can get to it with Safari or when I receive an update of articles from the post.

All Replies (8)

more options

Hi! Can you please describe "crash"? Please be more specific. Are the images glitchy or did the whole tab stop responding?

more options

The entire page disappears and it a blank screen.

more options

Alright. I'll see if I can reproduce this. In the meantime, can you try clearing your cache and cookies? If that doesn't work, try going to the affected website while using safe mode.

Modified by Infinity__

more options

I can clear my cache but do not know what you mean by safe mode. I also found that if I do read an article with Firefox the comments do not appear either.

more options

Hi there. Apologies for the late reply. I've been trying to reproduce this but I cannot. Can you try trying in the url directly? Does it show any error messages?

more options

I will try it that way. I also noticed when I am in an article that came through my email, I also cannot bring up the comments.

more options

Just used the URL and the same thing happened.

more options

Chosen Solution