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HELP...

  • 44 replies
  • 1 has this problem
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  • Last reply by Toad-Hall

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Everything was working fine in Thunderbird for a LONG time. A few minutes ago I opened it and instead of opening normally it opened to a page called 'account setup'. There was another tab called 'home' that had buttons for email, calendar, address book, etc. Clicking email took me to the account setup page again.

HOW DO I GET IT BACK TO NORMAL?????

Everything was working fine in Thunderbird for a LONG time. A few minutes ago I opened it and instead of opening normally it opened to a page called 'account setup'. There was another tab called 'home' that had buttons for email, calendar, address book, etc. Clicking email took me to the account setup page again. HOW DO I GET IT BACK TO NORMAL?????

Chosen solution

re :Does everything need to be in ktd8yl5w.default-releaswe folder or is some of that crap that can be deleted.

That is the 'profile name' folder and it is required. Do not delete it under any circumstances.

re: Did same for bruce. Seemed to work, but I can't get my old messages. the bruce email is an IMAP -

IF the old Bruce account was created as a POP account then it will be different because all the old Bruce folders do not display what is on server. They use the popstate.dat file to understand what was downloaded. Non of these folders sycnchronise with server. You cannot use the old 'Bruce' with a new Bruce mail account that has been created as an Imap account.

Imap accounts can only display what is on the server. Imap folders synchronise with server folders.

Your images showing both 'Bruce' folders state they are pop accounts. Neither are going to work properly with an imap set up.

You have a choice: Either delete the Imap Bruce mail account which you have just created and add it again as a POP account, so you can use the old Bruce folder

OR keep the imap account and do the following:

Currently - assuming you still have the new Bruce account set up as imap - It should be using this location: C:/Users/user name/Appdata/Roaming/Thunderbird/Profiles/ktd8yl5w.default-release/ImapMail/Bruce mail account folder

If you want this in the D drive then do the following: Access : D:\Thunderbird folder and create a folder called: IMAPBruce So you have this: D:\Thunderbird\IMAPBruce

In Thunderbird

  • Help > More TRoubeshooting Information
  • Under 'Application Basics' - Profile Folder - click on 'Open Folder'

New window opens showing contents of the Profile name folder.

Exit Thunderbird now.

  • Click on 'ImapMail' folder to see contents

There will be an imap mail account folder for the 'Bruce' account.

  • Click on that imap mail account folder to see contents:
  • Copy all files and folders.
  • Access: D:\Thunderbird\IMAPBruce folder
  • Paste all the files and folders into the IMAPBruce folder.

Start Thunderbird

  • Right click on Bruce mail account name folder in Folder Pane and select 'SEttings
  • Select Server Settings for Bruce account
  • 'Local Directory: - click on Browse and select 'D:\Thunderbird\IMAPBruce folder

So text in Local Directory says: D:\Thunderbird\IMAPBruce

Exit Thunderbird - wait a few moments for background processes to complete.

Start Thunderbird.

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All Replies (4)

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Okay, for the Bruce folder, i think Guns&Ammo may be a folder you defined and moved messages to it. You need to 1. remove or rename (just don't lose it) the guns&ammo files 2. start TB and define the dummy folders that did not populate (TB defaulted to inbox, sent, etc., but any specifl folders must be explicitly defined.) 3. Now exit TB and you should see dummy entries for Guns&Ammo in the mail folder for Bruce. Now copy the real gunsandammo files on top of them. Now, when you start TB, you should see them.

Reminder, if it works, exit TB and make another backup copy of the '... roaming\thunderbird' folder. Lookin' good. Yes, I have a registered 9mm myself.

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Chosen Solution

re :Does everything need to be in ktd8yl5w.default-releaswe folder or is some of that crap that can be deleted.

That is the 'profile name' folder and it is required. Do not delete it under any circumstances.

re: Did same for bruce. Seemed to work, but I can't get my old messages. the bruce email is an IMAP -

IF the old Bruce account was created as a POP account then it will be different because all the old Bruce folders do not display what is on server. They use the popstate.dat file to understand what was downloaded. Non of these folders sycnchronise with server. You cannot use the old 'Bruce' with a new Bruce mail account that has been created as an Imap account.

Imap accounts can only display what is on the server. Imap folders synchronise with server folders.

Your images showing both 'Bruce' folders state they are pop accounts. Neither are going to work properly with an imap set up.

You have a choice: Either delete the Imap Bruce mail account which you have just created and add it again as a POP account, so you can use the old Bruce folder

OR keep the imap account and do the following:

Currently - assuming you still have the new Bruce account set up as imap - It should be using this location: C:/Users/user name/Appdata/Roaming/Thunderbird/Profiles/ktd8yl5w.default-release/ImapMail/Bruce mail account folder

If you want this in the D drive then do the following: Access : D:\Thunderbird folder and create a folder called: IMAPBruce So you have this: D:\Thunderbird\IMAPBruce

In Thunderbird

  • Help > More TRoubeshooting Information
  • Under 'Application Basics' - Profile Folder - click on 'Open Folder'

New window opens showing contents of the Profile name folder.

Exit Thunderbird now.

  • Click on 'ImapMail' folder to see contents

There will be an imap mail account folder for the 'Bruce' account.

  • Click on that imap mail account folder to see contents:
  • Copy all files and folders.
  • Access: D:\Thunderbird\IMAPBruce folder
  • Paste all the files and folders into the IMAPBruce folder.

Start Thunderbird

  • Right click on Bruce mail account name folder in Folder Pane and select 'SEttings
  • Select Server Settings for Bruce account
  • 'Local Directory: - click on Browse and select 'D:\Thunderbird\IMAPBruce folder

So text in Local Directory says: D:\Thunderbird\IMAPBruce

Exit Thunderbird - wait a few moments for background processes to complete.

Start Thunderbird.

Modified by Toad-Hall

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OK... sorry for delay. I'm up and running !!!!! I lost a few messages from subfolders, but nothing critical.

I can't thank y'all enough for your help (picture me bowing in awe of your wisdom....)

- bruce

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Good to hear you are now ok.

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