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Working in QuickBooks Online and Firefox crashes - 2-5 times per day since last update. Why?

  • 5 replies
  • 1 has this problem
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  • Last reply by raegay

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I am a bookkeeper and work in QuickBooks Online ALL DAY. I also have many Google email and drive accounts open as they contain the data I need for QuickBooks.

Ever since the last update, Firefox crashes 2-5 times per day. I always report it. I always explain what I was doing.

It is still happening. Please let me know if there is a fix for this (besides not using Firefox).

I am a bookkeeper and work in QuickBooks Online ALL DAY. I also have many Google email and drive accounts open as they contain the data I need for QuickBooks. Ever since the last update, Firefox crashes 2-5 times per day. I always report it. I always explain what I was doing. It is still happening. Please let me know if there is a fix for this (besides not using Firefox).

All Replies (5)

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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx64Beta-aboutcrashes-unsubmitted

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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bp-64fd207f-d205-4e3f-a088-c83cf0220307 bp-d8e4d724-6b15-4a57-bf95-828b40220304 bp-b7996a20-2704-478a-ba81-6eb760220303 bp-f60bdce4-76b5-457f-a80e-2b5fd0220303 bp-9f6f91b8-f467-46eb-90ce-cfd310220228

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You can check for issues with Storage (indexedDB).

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"Storage is working. This is your first visit or all storage was automatically cleared."

LocalStorage, QuotaManager, IndexedDB and Cache API all fully operational.

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Ok - if you insist. I will switch browsers.

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