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my passcode was changed I did not Chang it i cannot get into my laptop or change the password

  • 2 replies
  • 1 has this problem
  • 4 views
  • Last reply by franvufo

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my passcode was changed I did not Change it i cannot get into my laptop or change the password I went to upgrade through Firefox and I lost everything so I went in to recover and it was taking a long time to download finally my computer closed I went to open my computer and I put my password in and it says it's incorrect that I needed to reset it it gave me a hint and I don't recall that hand I've had the same password for a couple of years plus it tells me to put in a USB and my laptop cannot what does not have a port to put one in so how am I going to recover or get a new password

my passcode was changed I did not Change it i cannot get into my laptop or change the password I went to upgrade through Firefox and I lost everything so I went in to recover and it was taking a long time to download finally my computer closed I went to open my computer and I put my password in and it says it's incorrect that I needed to reset it it gave me a hint and I don't recall that hand I've had the same password for a couple of years plus it tells me to put in a USB and my laptop cannot what does not have a port to put one in so how am I going to recover or get a new password

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You're asking me for a reply and I never got a reply from

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No one got back to me to help me solve my problem