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Ongoing Thunderbird messages "Mozilla thunderbird Authentication Required" but the email account is deleted

  • 3 replies
  • 1 has this problem
  • 24 views
  • Last reply by grivera71

thethemebuilders.net
thethemebuilders.net
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I temporarily logged into customer email account in order to download the mail in it and transfer it to their email at a different webhost.

And in fact subsequent to that the email account was closed at the prior host by its owner. They actually deleted the email account at the old host "Bluehost" which admittedly is a garbage host and hence why they moved.

So I removed it from my email accounts in my Thunderbird.

For some reason since then I have been receiving constant popups from Thunderbird "Authentication Required - Mozilla Thunderbird - https://box2164.bluehost.com:2080 is requesting your username and password. The site says: “Horde DAV Server”"

and the username field has the email address in it. The password field is blank.

And I checked the outgoing mail servers in Thunderbird to confirm I have no connection to the email acct stored in Thunderbird.

Any thoughts on how to alleviate this issue?

Thank you all for your time and attention to this request.

I temporarily logged into customer email account in order to download the mail in it and transfer it to their email at a different webhost. And in fact subsequent to that the email account was closed at the prior host by its owner. They actually deleted the email account at the old host "Bluehost" which admittedly is a garbage host and hence why they moved. So I removed it from my email accounts in my Thunderbird. For some reason since then I have been receiving constant popups from Thunderbird "Authentication Required - Mozilla Thunderbird - https://box2164.bluehost.com:2080 is requesting your username and password. The site says: “Horde DAV Server”" and the username field has the email address in it. The password field is blank. And I checked the outgoing mail servers in Thunderbird to confirm I have no connection to the email acct stored in Thunderbird. Any thoughts on how to alleviate this issue? Thank you all for your time and attention to this request.

All Replies (3)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
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Is there anything in the Saved Passwords area?

Menu app icon > Preferences > Privacy and Security Passwords section click on 'Saved Passwords' button If you see any mention of that account, select it and delete it.

thethemebuilders.net
thethemebuilders.net Question owner
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I thought you might be onto something. I checked the passwords section and did see a stored password - which I thought interesting as when I removed the account I checked the field to remove all data so this should not have been here. I removed it. I also checked my mozilla browser for a stored password for the old webmail and deleted that as well.

And still no joy. darn thing is popping up regularly.

grivera71
grivera71
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I managed to fix this by doing three things: 1. Deleting the Saved Passwords, as mentioned by Toad-Hall earlier.

2. Deleting the CardDAV contacts account I had set up with the pesky email address

3. Deleting the calendar I had set up with the pesky email address

I hope this helps!