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firefox crashes when I try to open, even in troubleshooting mode

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  • Last reply by Paul

lizziek234
lizziek234
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firefox just crashed suddenly, and now won't restart, even in troubleshooting mode.

Report: AdapterDeviceID: 0x5916 AdapterDriverVersion: 26.20.100.7812 AdapterSubsysID: 224f17aa AdapterVendorID: 0x8086 AvailablePageFile: 42493730816 AvailablePhysicalMemory: 11074609152 AvailableVirtualMemory: 138531207495680 BuildID: 20211119140621 CPUMicrocodeVersion: 0xca ContentSandboxCapable: 1 ContentSandboxLevel: 6 ContentSandboxWin32kState: Win32k Lockdown disabled -- Preference not set CrashTime: 1642061717 DOMIPCEnabled: 1 ExperimentalFeatures: fission.autostart,media.videocontrols.picture-in-picture.allow-multiple GraphicsCriticalError: |[0][GFX1-]: RenderCompositorSWGL failed mapping default framebuffer, no dt (t=32.03) InstallTime: 1637963344 LauncherProcessState: 0 ModuleSignatureInfo: {"Microsoft Corporation":["msvcp140.dll","VCRUNTIME140.dll","VCRUNTIME140_1.dll"],"Microsoft Windows":["winrnr.dll","pnrpnsp.dll","NapiNSP.dll","wscapi.dll","linkinfo.dll","explorerframe.dll","directmanipulation.dll","Windows.Globalization.dll","twinapi.dll","BCP47mrm.dll","Windows.UI.dll","dataexchange.dll","ondemandconnroutehelper.dll","webauthn.dll","InputHost.dll","Bcp47Langs.dll","textinputframework.dll","msimg32.dll","wininet.dll","winmm.dll","srvcli.dll","iertutil.dll","urlmon.dll","FWPUCLNT.DLL","npmproxy.dll","OneCoreUAPCommonProxyStub.dll","rasadhlp.dll","MMDevAPI.dll","AudioSes.dll","winnsi.dll","twinapi.appcore.dll","WindowManagementAPI.dll","avrt.dll","ColorAdapterClient.dll","mscms.dll","wshbth.dll","taskschd.dll","netprofm.dll","nlaapi.dll","WinTypes.dll","dcomp.dll","CoreUIComponents.dll","CoreMessaging.dll","uxtheme.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","wtsapi32.dll","DWrite.dll","dbgcore.dll","d3d11.dll","dbghelp.dll","wsock32.dll","dwmapi.dll","winhttp.dll","propsys.dll","version.dll","windows.storage.dll","kernel.appcore.dll","dxgi.dll","winsta.dll","ntmarta.dll","rsaenh.dll","umpdc.dll","IPHLPAPI.DLL","netutils.dll","dnsapi.dll","powrprof.dll","mswsock.dll","cryptsp.dll","CRYPTBASE.DLL","wldp.dll","ntasn1.dll","ncrypt.dll","msasn1.dll","devobj.dll","sspicli.dll","userenv.dll","profapi.dll","wintrust.dll","crypt32.dll","KERNELBASE.dll","gdi32full.dll","msvcp_win.dll","bcrypt.dll","cfgmgr32.dll","ucrtbase.dll","win32u.dll","bcryptPrimitives.dll","ole32.dll","imm32.dll","nsi.dll","imagehlp.dll","advapi32.dll","shell32.dll","clbcatq.dll","oleaut32.dll","setupapi.dll","rpcrt4.dll","combase.dll","gdi32.dll","kernel32.dll","user32.dll","shlwapi.dll","sechost.dll","psapi.dll","ws2_32.dll","msctf.dll","SHCore.dll","msvcrt.dll","ntdll.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","nss3.dll","nssckbi.dll","freebl3.dll","softokn3.dll","osclientcerts.dll","mozglue.dll","lgpllibs.dll"]} MozCrashReason: Shutdown hanging at step profile-change-net-teardown. Something is blocking the main-thread. Notes: FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 314 ShutdownProgress: profile-change-net-teardown StartupCrash: 0 StartupTime: 1642061619 SystemMemoryUsePercentage: 34 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20211119140621","version":"94.0.2","vendor":"Mozilla","displayVersion":"94.0.2","platformVersion":"94.0.2","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16235,"virtualMaxMB":134217728,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":142,"stepping":9,"l2cacheKB":256,"l3cacheKB":4096,"speedMHz":2904,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"installYear":2021,"hasSuperfetch":true,"hasPrefetch":true,"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":19042,"windowsUBR":1415},"hdd":{"binary":{"model":"INTEL SSDPEKNW020T8","revision":"002C","type":"SSD"},"profile":{"model":"INTEL SSDPEKNW020T8","revision":"002C","type":"SSD"},"system":{"model":"INTEL SSDPEKNW020T8","revision":"002C","type":"SSD"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"adapters":[{"description":"Intel(R) HD Graphics 620","vendorID":"0x8086","deviceID":"0x5916","subsysID":"224f17aa","RAM":0,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVendor":null,"driverVersion":"26.20.100.7812","driverDate":"1-21-2020","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1366,"screenHeight":768,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"webrender_software","hwCompositing":{"status":"blocked:FEATURE_FAILURE_COMP_SAFEMODE"},"gpuProcess":{"status":"blocked:FEATURE_FAILURE_SAFE_MODE"},"wrQualified":{"status":"available"},"webrender":{"status":"unavailable-in-safe-mode"},"wrCompositor":{"status":"unavailable:FEATURE_FAILURE_DCOMP_NOT_ANGLE"},"wrSoftware":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"unavailable:FEATURE_FAILURE_D3D11_NEED_HWCOMP"},"d2d":{"status":"unavailable:FEATURE_FAILURE_D2D_D3D11_COMP","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false,"sec":{"antivirus":["Microsoft Defender Antivirus"],"antispyware":null,"firewall":["Windows Firewall"]},"isWow64":false,"isWowARM64":false},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":false,"telemetryEnabled":false,"locale":"en-US","intl":{"requestedLocales":["en-US"],"availableLocales":["en-US"],"appLocales":["en-US"],"systemLocales":["en-US","es-419"],"regionalPrefsLocales":["en-US"],"acceptLanguages":["en-US","en"]},"update":{"channel":"release","enabled":true,"autoDownload":false,"background":true},"userPrefs":{"app.shield.optoutstudies.enabled":false,"browser.search.region":"US","browser.search.widget.inNavBar":false,"browser.startup.homepage":"<user-set>","browser.urlbar.quicksuggest.dataCollection.enabled":false,"browser.urlbar.suggest.quicksuggest.nonsponsored":true,"browser.urlbar.suggest.quicksuggest.sponsored":true,"doh-rollout.doorhanger-decision":"UIOk","extensions.formautofill.creditCards.enabled":false,"extensions.formautofill.creditCards.used":2,"signon.generation.enabled":false,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":6,"contentWin32kLockdownState":4},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true,"attribution":{"campaign":"%2528not%2Bset%2529","content":"%2528not%2Bset%2529","experiment":"%2528not%2Bset%2529","medium":"referral","source":"www.google.com","ua":"chrome","variation":"%2528not%2Bset%2529"},"defaultSearchEngine":"google-b-1-d","defaultSearchEngineData":{"loadPath":"[other]addEngineWithDetails:google@search.mozilla.org","name":"Google","origin":"default","submissionURL":"https://www.google.com/search?client=firefox-b-1-d&q="}},"profile":{"creationDate":18550,"firstUseDate":18550},"addons":{"activeAddons":{"doh-rollout@mozilla.org":{"version":"2.0.0","scope":1,"type":"extension","updateDay":18886,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"This used to be a Mozilla add-on that supported the roll-out of DoH, but now only exists as a stub t","name":"DoH Roll-Out","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18547},"formautofill@mozilla.org":{"version":"1.0.1","scope":1,"type":"extension","updateDay":18954,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18547},"screenshots@mozilla.org":{"version":"39.0.1","scope":1,"type":"extension","updateDay":18954,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Take clips and screenshots from the Web and save them temporarily or permanently.","name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18547},"webcompat@mozilla.org":{"version":"27.1.0","scope":1,"type":"extension","updateDay":18954,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compatibility Interventions","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18547},"pictureinpicture@mozilla.org":{"version":"1.0.0","scope":1,"type":"extension","updateDay":18886,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Fixes for web compatibility with Picture-in-Picture","name":"Picture-In-Picture","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18775},"proxy-failover@mozilla.com":{"version":"1.0.2","scope":1,"type":"extension","updateDay":18954,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Direct Failover for system requests.","name":"Proxy Failover","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18954}},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"Follow the operating system setting for buttons, menus, and windows.","name":"System theme — auto","userDisabled":false,"appDisabled":false,"version":"1.3","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18599,"updateDay":18599},"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.8.1.1","userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":"4.10.2391.0","userDisabled":false,"applyBackgroundUpdates":1}}},"experiments":{"bug-1680034-rollout-shirley-feature-roll-out-81-to-83-release-81-83":{"branch":"active","type":"normandy-prefrollout","enrollmentId":"45e75d79-bd0a-413f-95d8-3b7febacf5be"},"bug-1690367-rollout-moving-webrtc-networking-functionality-into-i-release-87-100":{"branch":"active","type":"normandy-prefrollout","enrollmentId":"d6b9b9fc-e5bb-4f95-baaf-a6bcafa033bb"},"bug-1693420-rollout-sponsored-top-sites-rollout-release-84-100":{"branch":"active","type":"normandy-prefrollout","enrollmentId":"08d8f9a2-635a-4579-b3be-f40f58adf082"},"bug-1712189-rollout-keep-firefox-up-to-date-even-when-it-is-not-ru-release-90-94":{"branch":"active","type":"normandy-prefrollout","enrollmentId":"1ced8a89-90ab-47a3-88d1-4564ae128823"},"bug-1732206-rollout-fission-release-rollout-release-94-95":{"branch":"active","type":"normandy-prefrollout","enrollmentId":"9fa6bf83-5a83-4000-8724-1d66480e24f8"},"rollout-doh-us-staged-rollout-to-all-us-desktop-users-release-73-77-bug-1586331":{"branch":"active","type":"normandy-prefrollout","enrollmentId":"__NO_ENROLLMENT_ID__"}}} ThreadIdNameMapping: 1816:"IPC I/O Parent",11192:"Timer",10916:"Link Monitor #1",4688:"Socket Thread",13392:"Permission",13532:"JS Watchdog",4300:"Cache2 I/O",17344:"Cookie",11200:"TaskController #0",2260:"TaskController #1",15516:"TaskController #2",11224:"TaskController #3",4452:"Worker Launcher",13560:"WindowsVsyncThread",11356:"Renderer",9848:"WRWorker#0",6536:"WRWorker#1",17152:"WRWorker#2",17364:"WRWorkerLP#0",11740:"WRWorkerLP#1",16944:"WRWorker#3",17120:"WRWorkerLP#2",644:"WRWorkerLP#3",16728:"WinCompositor",17372:"Compositor",3588:"ImageIO",10604:"IPDL Background",17068:"QuotaManager IO",12296:"DOM Worker",15680:"StyleThread#1",11128:"StyleThread#2",2316:"StyleThread#0",9368:"ImageBridgeChld",16568:"BgIOThreadPool #1",17368:"TRR Background",16576:"Untrusted Modules",17040:"DOM Worker",10120:"IPC Launch",13788:"GMPThread",16552:"ProcessHangMon",2584:"ProxyResolution",2060:"BackgroundThreadPool #3",3576:"URL Classifier",13556:"DNS Resolver #1",1788:"DNS Resolver #2",6872:"mozStorage #1",14192:"HTML5 Parser",15640:"DNS Resolver #3",16972:"DNS Resolver #4",4256:"DNS Resolver #5",13388:"DNS Resolver #6",14788:"DNS Resolver #7",15608:"mozStorage #2",16968:"mozStorage #3",17252:"DOM Worker",12388:"RemoteLzyStream",4068:"mozStorage #4",1164:"mozStorage #5",3540:"mozStorage #6",15804:"Shutdown Hang Terminator", Throttleable: 1 TotalPageFile: 48161759232 TotalPhysicalMemory: 17023246336 TotalVirtualMemory: 140737488224256 URL: about:newtab UptimeTS: 972.34 Vendor: Mozilla Version: 94.0.2 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 

MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

firefox just crashed suddenly, and now won't restart, even in troubleshooting mode. Report: AdapterDeviceID: 0x5916 AdapterDriverVersion: 26.20.100.7812 AdapterSubsysID: 224f17aa AdapterVendorID: 0x8086 AvailablePageFile: 42493730816 AvailablePhysicalMemory: 11074609152 AvailableVirtualMemory: 138531207495680 BuildID: 20211119140621 CPUMicrocodeVersion: 0xca ContentSandboxCapable: 1 ContentSandboxLevel: 6 ContentSandboxWin32kState: Win32k Lockdown disabled -- Preference not set CrashTime: 1642061717 DOMIPCEnabled: 1 ExperimentalFeatures: fission.autostart,media.videocontrols.picture-in-picture.allow-multiple GraphicsCriticalError: |[0][GFX1-]: RenderCompositorSWGL failed mapping default framebuffer, no dt (t=32.03) InstallTime: 1637963344 LauncherProcessState: 0 ModuleSignatureInfo: {"Microsoft Corporation":["msvcp140.dll","VCRUNTIME140.dll","VCRUNTIME140_1.dll"],"Microsoft Windows":["winrnr.dll","pnrpnsp.dll","NapiNSP.dll","wscapi.dll","linkinfo.dll","explorerframe.dll","directmanipulation.dll","Windows.Globalization.dll","twinapi.dll","BCP47mrm.dll","Windows.UI.dll","dataexchange.dll","ondemandconnroutehelper.dll","webauthn.dll","InputHost.dll","Bcp47Langs.dll","textinputframework.dll","msimg32.dll","wininet.dll","winmm.dll","srvcli.dll","iertutil.dll","urlmon.dll","FWPUCLNT.DLL","npmproxy.dll","OneCoreUAPCommonProxyStub.dll","rasadhlp.dll","MMDevAPI.dll","AudioSes.dll","winnsi.dll","twinapi.appcore.dll","WindowManagementAPI.dll","avrt.dll","ColorAdapterClient.dll","mscms.dll","wshbth.dll","taskschd.dll","netprofm.dll","nlaapi.dll","WinTypes.dll","dcomp.dll","CoreUIComponents.dll","CoreMessaging.dll","uxtheme.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","wtsapi32.dll","DWrite.dll","dbgcore.dll","d3d11.dll","dbghelp.dll","wsock32.dll","dwmapi.dll","winhttp.dll","propsys.dll","version.dll","windows.storage.dll","kernel.appcore.dll","dxgi.dll","winsta.dll","ntmarta.dll","rsaenh.dll","umpdc.dll","IPHLPAPI.DLL","netutils.dll","dnsapi.dll","powrprof.dll","mswsock.dll","cryptsp.dll","CRYPTBASE.DLL","wldp.dll","ntasn1.dll","ncrypt.dll","msasn1.dll","devobj.dll","sspicli.dll","userenv.dll","profapi.dll","wintrust.dll","crypt32.dll","KERNELBASE.dll","gdi32full.dll","msvcp_win.dll","bcrypt.dll","cfgmgr32.dll","ucrtbase.dll","win32u.dll","bcryptPrimitives.dll","ole32.dll","imm32.dll","nsi.dll","imagehlp.dll","advapi32.dll","shell32.dll","clbcatq.dll","oleaut32.dll","setupapi.dll","rpcrt4.dll","combase.dll","gdi32.dll","kernel32.dll","user32.dll","shlwapi.dll","sechost.dll","psapi.dll","ws2_32.dll","msctf.dll","SHCore.dll","msvcrt.dll","ntdll.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","nss3.dll","nssckbi.dll","freebl3.dll","softokn3.dll","osclientcerts.dll","mozglue.dll","lgpllibs.dll"]} MozCrashReason: Shutdown hanging at step profile-change-net-teardown. Something is blocking the main-thread. Notes: FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 314 ShutdownProgress: profile-change-net-teardown StartupCrash: 0 StartupTime: 1642061619 SystemMemoryUsePercentage: 34 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20211119140621","version":"94.0.2","vendor":"Mozilla","displayVersion":"94.0.2","platformVersion":"94.0.2","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16235,"virtualMaxMB":134217728,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":142,"stepping":9,"l2cacheKB":256,"l3cacheKB":4096,"speedMHz":2904,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"installYear":2021,"hasSuperfetch":true,"hasPrefetch":true,"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":19042,"windowsUBR":1415},"hdd":{"binary":{"model":"INTEL SSDPEKNW020T8","revision":"002C","type":"SSD"},"profile":{"model":"INTEL SSDPEKNW020T8","revision":"002C","type":"SSD"},"system":{"model":"INTEL SSDPEKNW020T8","revision":"002C","type":"SSD"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"adapters":[{"description":"Intel(R) HD Graphics 620","vendorID":"0x8086","deviceID":"0x5916","subsysID":"224f17aa","RAM":0,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVendor":null,"driverVersion":"26.20.100.7812","driverDate":"1-21-2020","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1366,"screenHeight":768,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"webrender_software","hwCompositing":{"status":"blocked:FEATURE_FAILURE_COMP_SAFEMODE"},"gpuProcess":{"status":"blocked:FEATURE_FAILURE_SAFE_MODE"},"wrQualified":{"status":"available"},"webrender":{"status":"unavailable-in-safe-mode"},"wrCompositor":{"status":"unavailable:FEATURE_FAILURE_DCOMP_NOT_ANGLE"},"wrSoftware":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"unavailable:FEATURE_FAILURE_D3D11_NEED_HWCOMP"},"d2d":{"status":"unavailable:FEATURE_FAILURE_D2D_D3D11_COMP","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false,"sec":{"antivirus":["Microsoft Defender Antivirus"],"antispyware":null,"firewall":["Windows 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ThreadIdNameMapping: 1816:"IPC I/O Parent",11192:"Timer",10916:"Link Monitor #1",4688:"Socket Thread",13392:"Permission",13532:"JS Watchdog",4300:"Cache2 I/O",17344:"Cookie",11200:"TaskController #0",2260:"TaskController #1",15516:"TaskController #2",11224:"TaskController #3",4452:"Worker Launcher",13560:"WindowsVsyncThread",11356:"Renderer",9848:"WRWorker#0",6536:"WRWorker#1",17152:"WRWorker#2",17364:"WRWorkerLP#0",11740:"WRWorkerLP#1",16944:"WRWorker#3",17120:"WRWorkerLP#2",644:"WRWorkerLP#3",16728:"WinCompositor",17372:"Compositor",3588:"ImageIO",10604:"IPDL Background",17068:"QuotaManager IO",12296:"DOM Worker",15680:"StyleThread#1",11128:"StyleThread#2",2316:"StyleThread#0",9368:"ImageBridgeChld",16568:"BgIOThreadPool #1",17368:"TRR Background",16576:"Untrusted Modules",17040:"DOM Worker",10120:"IPC Launch",13788:"GMPThread",16552:"ProcessHangMon",2584:"ProxyResolution",2060:"BackgroundThreadPool #3",3576:"URL Classifier",13556:"DNS Resolver #1",1788:"DNS Resolver #2",6872:"mozStorage #1",14192:"HTML5 Parser",15640:"DNS Resolver #3",16972:"DNS Resolver #4",4256:"DNS Resolver #5",13388:"DNS Resolver #6",14788:"DNS Resolver #7",15608:"mozStorage #2",16968:"mozStorage #3",17252:"DOM Worker",12388:"RemoteLzyStream",4068:"mozStorage #4",1164:"mozStorage #5",3540:"mozStorage #6",15804:"Shutdown Hang Terminator", Throttleable: 1 TotalPageFile: 48161759232 TotalPhysicalMemory: 17023246336 TotalVirtualMemory: 140737488224256 URL: about:newtab UptimeTS: 972.34 Vendor: Mozilla Version: 94.0.2 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : a00943d9-9c2e-4633-9b59-0057a3160994 RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

All Replies (1)

Paul
Paul
  • Moderator
  • Top 10 Contributor
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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.