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Thunderbird - sending email with links

  • 3 replies
  • 1 has this problem
  • 29 views
  • Last reply by Toad-Hall

AngeK
AngeK
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Hi,

I'm having problems sending emails with html links. This has only happened recently. Even if I'm replying to the original email that contained the links it won't send and I get the error message "Some of the recipients are not listed as being able to receive HTML mail"............... I also can't reply to emails that have a footer with links in it.

I'm running a BT email account on Thunderbird which is up to date. Also have the same problem sending the emails from my BT account on my iphone. I can send the email if I log into my BT email account via the website.

Many thanks

Hi, I'm having problems sending emails with html links. This has only happened recently. Even if I'm replying to the original email that contained the links it won't send and I get the error message "Some of the recipients are not listed as being able to receive HTML mail"............... I also can't reply to emails that have a footer with links in it. I'm running a BT email account on Thunderbird which is up to date. Also have the same problem sending the emails from my BT account on my iphone. I can send the email if I log into my BT email account via the website. Many thanks

All Replies (3)

sfhowes
sfhowes
  • Top 10 Contributor
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Preferences/Composition/HTML Style, Send Options, make the settings like the attached picture. In 2021, everyone can read HTML mail.

AngeK
AngeK Question owner
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Thanks for your reply. My settings are already the same as your attached picture.

The problem continues and this evening I wasn't able to reply to an email that contained a dropbox link.

I've never had this issue until recently and I think the problems started after I updated Thunderbird.

Many thanks

Toad-Hall
Toad-Hall
  • Top 25 Contributor
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In the same 'Send Options' window as sfhowes mentions try this: uncheck 'Send messages as plain text if possible' Select 'Send the message in both plain text and HTML'

Also check your 'Address Book' The double click on contact to whom you are trying to send email. In 'contact' tab - 'Prefers to receive messages formatted as: select 'Unknown'