Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Restoring Tbird after Windows rebuild

  • 2 replies
  • 1 has this problem
  • 4 views
  • Last reply by kladner

more options

I run Windows 10 Home, latest updates. I recently had a Windows failure which required a clean install. I was using Tbird previously. Now, when I try to set it up, I cannot get past the setup stage where Tbird attempts to log into my email at RCN.com. See image. I am using credentials which let me log into rcn webmail.

I run Windows 10 Home, latest updates. I recently had a Windows failure which required a clean install. I was using Tbird previously. Now, when I try to set it up, I cannot get past the setup stage where Tbird attempts to log into my email at RCN.com. See image. I am using credentials which let me log into rcn webmail.
Attached screenshots

Chosen solution

I think the incoming POP server has to be either pop.rcn.com on 110, connection security = none, or port 995, SSL/TLS security. The User Name should be the full address.

https://help.rcn.com/portal/articles/2136

Secure connections might require a downgrade in the version of TLS allowed by TB.

https://support.mozilla.org/en-US/questions/1350069

Read this answer in context 👍 0

All Replies (2)

more options

Chosen Solution

I think the incoming POP server has to be either pop.rcn.com on 110, connection security = none, or port 995, SSL/TLS security. The User Name should be the full address.

https://help.rcn.com/portal/articles/2136

Secure connections might require a downgrade in the version of TLS allowed by TB.

https://support.mozilla.org/en-US/questions/1350069

Helpful?

more options

Hi! Many thanks for your suggestions. Tbird is now running and downloading years' worth of emails from my provider.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.