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My TB email has stopped.

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  • 1 has this problem
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  • Last reply by sfhowes

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My TB email has stopped sending and recieving emails but using the Windows Mail programme is OK. An error message came up with Switch Off STARTTLS on smpt-mail.coutlook.com. I did this but no change.

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You shouldn't switch off STARTTLS for the outgoing server. Do you actually have smpt-mail.outlook.com, or is that a typo (should be smtp...)?

The correct settings for outlook.com are: incoming outlook.office365.com on 993 (IMAP) or 995 (POP), SSL/TLS, normal password, User Name = email address; smtp.office365.com on 587, STARTTLS, normal password, User Name = email address.

Use an app password if two-step verification is set for the account.

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