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Impossible to log in to PSN

  • 3 replies
  • 1 has this problem
  • 27 views
  • Last reply by James

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Hello, I have a long lasting issue of logging in to my Sony PSN account on Firefox on iOS. When I try to log in, following message (in Czech) shows: Připojení k serveru se nepodařilo navázat (18.758f1402.1637667594.2a7e98ef). It translates something like "Connection to the server was not possible to achieve." The issue is confirmed on Mozilla as on Chrome on the same Mac I do not have this problem. Also I can log throu android app, or Mozilla on android. So Mozilla for iOS is the only one causing the issue. Thank ou for looking into it. If necessary I am available for further questioning or help with investigation. Michal

Hello, I have a long lasting issue of logging in to my Sony PSN account on Firefox on iOS. When I try to log in, following message (in Czech) shows: Připojení k serveru se nepodařilo navázat (18.758f1402.1637667594.2a7e98ef). It translates something like "Connection to the server was not possible to achieve." The issue is confirmed on Mozilla as on Chrome on the same Mac I do not have this problem. Also I can log throu android app, or Mozilla on android. So Mozilla for iOS is the only one causing the issue. Thank ou for looking into it. If necessary I am available for further questioning or help with investigation. Michal

Chosen solution

jonzn4SUSE said

This forum is for Desktop, but have you verified the password that's being used on the IOS device? I would try putting the correct password into some kind of notepad or body of an email and then paste it into PSN. Are you on a phone or tablet?

This is a Mac user if you note the "The issue is confirmed on Mozilla as on Chrome on the same Mac I do not have this problem."


Some MacOS users mistakenly post desktop Firefox on MacOS questions in the iOS section when iOS is the OS is for iPhone and is also the section for iPad users so it was moved. This was not a issue before forum layout and product sections icons change a while back as the Firefox for iOS section used to have a iPhone and Firefox icon by it before.

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Modified by jonzn4SUSE

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Chosen Solution

jonzn4SUSE said

This forum is for Desktop, but have you verified the password that's being used on the IOS device? I would try putting the correct password into some kind of notepad or body of an email and then paste it into PSN. Are you on a phone or tablet?

This is a Mac user if you note the "The issue is confirmed on Mozilla as on Chrome on the same Mac I do not have this problem."


Some MacOS users mistakenly post desktop Firefox on MacOS questions in the iOS section when iOS is the OS is for iPhone and is also the section for iPad users so it was moved. This was not a issue before forum layout and product sections icons change a while back as the Firefox for iOS section used to have a iPhone and Firefox icon by it before.

Modified by James