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Can't install Firefox

  • 8 replies
  • 1 has this problem
  • 17 views
  • Last reply by FredMcD

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I am trying to re-install Firefox and keep getting the error message that the virus scan failed. I have McAfee.

Appreciate any help.

I am trying to re-install Firefox and keep getting the error message that the virus scan failed. I have McAfee. Appreciate any help.

All Replies (8)

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Did you get the full installer from; http://www.mozilla.org/en-US/firefox/all/ ?

Note: Some protection programs don't like the update/install stubs.

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I tried to download from here: https://www.mozilla.org/en-US/firefox/new/

And I get the same error message: Couldn't download -- virus scanned failed

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Please explain the problem in detail. What happens? What is/are the exact error message(s) ?


Have you tried to disable your protection programs? What programs are you using?

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I tried to download from here: https://www.mozilla.org/en-US/firefox/new/

And I get the same error message: Couldn't download -- virus scanned failed

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The exact error message is: Couldn't download -- virus scanned failed

I disabled the firefall of McAfee and tried to install again, and got the same exact error message: Couldn't download -- virus scanned failed.

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Disable McAfee totally. Then download the file. After, reenable McAfee.

Also, contact McAfee support.

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How do I disable McAfee totally?

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Contact McAfee support.