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Cannot get preferences menu from Firefox

  • 3 replies
  • 1 has this problem
  • 472 views
  • Last reply by LaPoodella

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I cannot set my preferences because the preferences menu will not display when I select Command, from the pulldown menu under Firefox in the top left banner. I am stuck with whatever this is. I cannot set my search engine. I cannot set my popup preference. I cannot set any preference. I use Mac BigSur 11.5.2. I can't share data. I am having trouble streaming my favorite radio station because I cannot reset my popup preference for the station. Nor can I use my search engine: DuckDuckGo without typing it into the Start search box because I cannot set my search engine preference. I cannot set other preferences because it seems I don't have any options since I can't get the preference menu.

I cannot set my preferences because the preferences menu will not display when I select Command, from the pulldown menu under Firefox in the top left banner. I am stuck with whatever this is. I cannot set my search engine. I cannot set my popup preference. I cannot set any preference. I use Mac BigSur 11.5.2. I can't share data. I am having trouble streaming my favorite radio station because I cannot reset my popup preference for the station. Nor can I use my search engine: DuckDuckGo without typing it into the Start search box because I cannot set my search engine preference. I cannot set other preferences because it seems I don't have any options since I can't get the preference menu.

Chosen solution

Is the Preferences page available using either of these methods:

  • (menu bar) Firefox > Preferences
  • type or paste about:preferences into the address bar and press Enter/Return to load it

If the page won't open when you try those, could you test in Firefox's Safe/Troubleshoot Mode? In that mode, Firefox temporarily deactivates extensions, hardware acceleration, any userChrome.css/userContent.css files, and some other advanced features to help you assess whether these are causing the problem.

You can restart Firefox in Safe/Troubleshoot Mode using either:

  • "3-bar" menu button > Help > Troubleshoot Mode... (before Fx88: Restart with Add-ons Disabled)
  • (menu bar) Help menu > Troubleshoot Mode... (before Fx88: Restart with Add-ons Disabled)

and OK the restart. A small dialog should appear. Click the Open button (before Fx88: "Start in Safe Mode" button).

Any improvement?

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Chosen Solution

Is the Preferences page available using either of these methods:

  • (menu bar) Firefox > Preferences
  • type or paste about:preferences into the address bar and press Enter/Return to load it

If the page won't open when you try those, could you test in Firefox's Safe/Troubleshoot Mode? In that mode, Firefox temporarily deactivates extensions, hardware acceleration, any userChrome.css/userContent.css files, and some other advanced features to help you assess whether these are causing the problem.

You can restart Firefox in Safe/Troubleshoot Mode using either:

  • "3-bar" menu button > Help > Troubleshoot Mode... (before Fx88: Restart with Add-ons Disabled)
  • (menu bar) Help menu > Troubleshoot Mode... (before Fx88: Restart with Add-ons Disabled)

and OK the restart. A small dialog should appear. Click the Open button (before Fx88: "Start in Safe Mode" button).

Any improvement?

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Note that Preferences has been renamed and is now named Settings on all supported platforms (Linux, Mac Windows, Mobile).

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So where are settings? And what does "Preferences" do? It still shows in the dropdown menu.