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Locked out cancelled Firefox+MozillaVPN; lost 2-Factor Auth; Need to stop VPN payments bein taken from my bank

li3le4ren2
li3le4ren2
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Am locked out of a cancelled Firefox account and Mozilla VPN within because of lost 2-Factor Authentication, BUT ALSO.. I am locked into monthly payments for the Mozilla VPN subscription that I thought I had also cancelled. I know of no Customer Support contact person or entity for stopping the VPN charges and cancelling the VPN subscription. Other people have written about being in this situation and have been helped to solve it. I very much need help on this! Please help me! And thank you all so much for helping people like myself!

Am locked out of a cancelled Firefox account and Mozilla VPN within because of lost 2-Factor Authentication, BUT ALSO.. I am locked into monthly payments for the Mozilla VPN subscription that I thought I had also cancelled. I know of no Customer Support contact person or entity for stopping the VPN charges and cancelling the VPN subscription. Other people have written about being in this situation and have been helped to solve it. I very much need help on this! Please help me! And thank you all so much for helping people like myself!

Modified by li3le4ren2

All Replies (2)

li3le4ren2
li3le4ren2 Question owner
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Li3Le4Ren2 here replying -- problem solved. Mozilla VPN cancelled my account because it could not collect future payments. Before posting the call for help I logged into my bank and contested the charge ($4.99). That began a process which will take weeks to conclude. It appears that Mozilla was rejected when making the next month's charge, as a result of my checking a box on the bank's complaint form that said I did never wanted a subscription. End of Story! Thanks for reading this -- to anyone who has done so!

Gustavo Aguilera
Gustavo Aguilera
  • Moderator
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We are glad to hear your issue was resolved,

Consider checking back again through vpn.mozilla.org since we will be releasing many new features and bug fixes with future updates.

Best regards,