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Terrible experience with VPN signup - charged credit card but can't log in

  • 1 reply
  • 2 have this problem
  • 48 views
  • Last reply by dia

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Hello,

I signed up for Mozilla VPN. I paid the $59.99 fee. My credit card was charged (shows up as pending transaction in my bank record) But I am not able to log in to the VPN account - it says `Oops account not found. ` There is no email address to reach out for support. This is 2021 - how do you not have payment and signup flows figured out. What is happening with my account? I have been charged for a service and I am not able to access it.

Who do I reach out to resolve this matter?

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I am not able to download the VPN client either. I need to log into my VPN account to be able to do that.

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